Diversity Training Handbook A Practical Guide to Understanding and Changing Attitudes

ISBN-10: 0749450681

ISBN-13: 9780749450687

Edition: 3rd 2009 (Handbook (Instructor's))

Authors: Phil Clements, John Jones, Phillip Edward Clements

List price: $44.95
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Book details

List price: $44.95
Edition: 3rd
Copyright year: 2009
Publisher: Kogan Page, Limited
Publication date: 11/1/2008
Binding: Paperback
Pages: 240
Size: 6.75" wide x 8.50" long x 0.75" tall
Weight: 0.946
Language: English

Acknowledgements
Approaching diversity
Who we are
Who you are
Assumptions
Diversity and diversity training as a 'special' case
Roles in managing diversity
The profile of a diversity trainer/manager
The challenge of self-development
How we hope you will use the book
Making the case for diversity
Learning intentions
Introduction
What diversity means
The business case for diversity
Diversity and the bottom line
The ethical case for diversity
The legal framework for diversity
The government modernization agenda
Globalization and the recruitment and retention of staff
Diversity/race equality/equal opportunities/community and race relations/fairness: where the focus should be
Organizational strategies
Conclusion
Key learning points
Learning to learn about diversity
Diversity: training or education?
Learning in the diversity context
What does 'good' diversity training look like?
Opening up variation for the learner
Involving minority groups in your training
Key learning points
A knowledge base for training diversity: some specific issues
Learning intentions
Introduction
Attitudes
Values
Beliefs and opinions
Behaviour
Stereotyping
Labelling
Prejudice
Discrimination
Issues of disability
Flexible and part-time working
Key learning points
Designing diversity training
Introduction
Needs analysis
Using standards
Designing for awareness
Aims, goals and learning intentions
Implementing a diversity programme
Key learning points
Diversity training: challenges and issues
Introduction
Confidentiality and taking risks
Institutional racism and discrimination
The journey analogy
Changing the way we see the world
Authority to engage with attitudes and values
Coping with trainer stress
Key learning points
Tactics for teaching and learning diversity
Introduction
Role play
Psychodrama
Theatre
Video
Discussion
Quizzes
The value of small group work
Issues for facilitators
Key learning points
Facilitating diversity training
Learning intentions
Dimensions of learning
What is facilitation?
Particular issues in facilitating diversity training
Key learning points
Evaluating and assessing diversity training
Learning intentions
Introduction
Evaluation
Evaluation models
Evaluation tools
Assessment
Putting evaluation into perspective
Key learning points
Diversity training in action
Learning intentions
Introduction
The Office of the Deputy Prime Minister
National Grid Transco
Key learning points
The management of black and minority ethnic staff: learning from good practice
Learning intentions
Acknowledgement
Introduction
Method
Conclusion
Key learning points
Useful models for diversity training
Group dynamics: Tuckman's model
The integration of cultures
Allport's scale of prejudice
Betari's Box
The paradigm of prejudice
Johari's Window
Models for analysis
Glossary
Selected websites
References
Index
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