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List of Figures | |
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List of Tables | |
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List of Case Studies | |
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List of Contributors | |
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Preface | |
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Acknowledgements | |
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Dedication | |
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The Role of Learning, Training and Development in Organizations | |
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Human Resource Development | |
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Introduction and learning objectives | |
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Defining the terms: training, education, development, learning and HRD | |
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Strategic HRD | |
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The operating environment of the Human Resource department | |
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The Human Resources compass | |
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HRD roles | |
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Conclusion | |
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Human Resource Management | |
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Introduction and learning objectives | |
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Origins and development of HRM | |
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HRM: the search for meaning | |
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Where is HRM 'coming from'? | |
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Hard and soft HRM | |
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Implications for action | |
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High-performance work practices | |
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Conclusion | |
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Organizational Change | |
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Introduction and learning objectives | |
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The paradox of change | |
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The nature of change | |
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Methods to make the transition | |
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What can go wrong? | |
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The role of HRD in organizational change | |
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Conclusion | |
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National Economic Development and Human Resource Development | |
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Introduction and learning objectives | |
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Developing the human resources of a nation | |
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Human development | |
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Conclusion | |
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Learning and Competitive Strategy | |
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Strategy and Human Resource Development | |
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Introduction and learning objectives | |
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The case for strategic HRD | |
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Strategy and strategic HRD | |
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The problem with strategy | |
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Strategy and HRD - an historical context | |
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Strategic analysis and HRD | |
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The Balanced Scorecard | |
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Conclusion | |
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Learning Organizations and Communities of Practice: A Critical Evaluation | |
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Introduction and learning objectives | |
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Definitions and characteristics of the learning organization | |
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Criticism of the concept of the learning organization | |
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Conclusion | |
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Knowledge Management | |
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Introduction and learning objectives | |
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Data, information, knowledge and wisdom | |
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Knowledge management and information technology | |
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Competitive advantage | |
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Explicit and tacit knowledge | |
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Dimensions of knowledge | |
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The knowledge management process | |
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Learning and knowledge management | |
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Implementing knowledge management | |
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Knowledge workers | |
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Conclusion | |
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The Identification of Learning, Training and Development Needs | |
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The Identification of Learning Needs | |
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Introduction and learning objectives | |
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Defining training and development | |
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Undertaking an LNA | |
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Needs at the organizational level | |
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Needs at departmental level | |
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Needs at occupational levels | |
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Needs at the individual level | |
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Defining the training priorities | |
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Conclusion | |
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Performance Management and Human Resource Development | |
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Introduction and learning objectives | |
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What is performance management? | |
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The effectiveness of performance management | |
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Performance appraisal | |
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Conclusion | |
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Making the Most of Consultancy: Perspectives on Partnership | |
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Introduction and learning objectives | |
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Purpose and meaning | |
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Perceptions and needs | |
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Process and power | |
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Partnership | |
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The Planning and Designing of Learning, Training and Development | |
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Fundamentals of Adult Learning | |
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Introduction and learning objectives | |
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Learning | |
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The learning process | |
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Levels of competence | |
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Adults and adulthood | |
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Styles of adult learning | |
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Why, what, how and practice | |
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Conclusion | |
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The Adult Learner: Theory into Practice | |
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Introduction and learning objectives | |
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Adult learning | |
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Motivation and learning | |
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Andragogy | |
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Humanist theories | |
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Barriers to learning | |
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Conclusion | |
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Reflective Practice | |
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Introduction and learning objectives | |
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The reflective practitioner: Donald Schon | |
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Models and loops | |
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Reflection-in-action | |
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Social context | |
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Putting reflection into practice | |
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Personal experience | |
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Workplace Diversity and Training - More than Fine Words | |
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Introduction and learning objectives | |
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Equal opportunities and managing diversity - what is the difference? | |
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Training for diversity | |
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Is the educational approach enough? | |
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The law | |
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Towards a learning organization? | |
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Conclusion | |
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The legal framework | |
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Multilingual and Multicultural HRD | |
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Introduction and learning objectives | |
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Multilingual training and development | |
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Language in the communication age | |
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Language training in HRD | |
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English as the lingua franca | |
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Theories of language learning | |
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Teaching and training methods | |
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The management of language training | |
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The good language learner | |
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The new technologies | |
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Multicultural/cross-cultural learning | |
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Conclusion | |
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Delivering Learning, Training and Development | |
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Open, distance and flexible learning | |
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Introduction and learning objectives | |
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From teaching to learning | |
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Distance learning | |
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Open learning | |
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Flexible learning | |
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Issues for the learner in ODFL | |
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Issues for ODFL providers | |
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The corporate open learning centre | |
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Conclusion | |
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E-Learning: A Guide to Principles and Practice | |
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Introduction and learning objectives | |
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What is e-learning? | |
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Why is e-learning important? | |
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Benefits of e-learning | |
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Disadvantages of e-learning | |
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What is required to make e-learning successful? | |
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Course design and development issues | |
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The A-Z of training methods | |
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The Design of Effective Group-based Training Methods | |
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Introduction and learning objectives | |
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Group training methods | |
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Selecting methods | |
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Emotion and learning | |
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Play and fun | |
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Using materials creatively | |
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Conclusion: the future of training methods | |
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Problem-Based Learning (PBL) | |
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Introduction and learning objectives | |
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Origins and principles | |
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PBL: a way of professional and lifelong learning | |
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Knowledge and PBL | |
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PBL: theoretical underpinning | |
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Facilitating PBL | |
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The effectiveness of PBL | |
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Conclusion | |
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Management Training and Development: Problems, Paradoxes and Perspectives | |
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Introduction and learning objectives | |
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What do we mean by management? | |
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What do we mean by development? | |
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Perceptions of management training and development | |
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Techniques of management training and development | |
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Developing the emotionally intelligent manager | |
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Evaluating the effectiveness of management training and development | |
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Key issues to consider | |
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Conclusion | |
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Assessment and Evaluation of Learning, Training and Development | |
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Evaluation and Assessment | |
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Introduction and learning objectives | |
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Key terms | |
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Contemporary approaches to evaluation | |
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Contemporary approaches to assessment | |
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Conclusion | |
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Accounting for the Human Resource Development Function | |
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Introduction and learning objectives | |
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The need for formal accounting | |
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Costing | |
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Auditing | |
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Conclusion | |
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Intellectual Capital | |
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Introduction and learning objectives | |
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Main components of intellectual capital | |
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Links between the different forms of capital | |
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Tangible, intangible and invisible assets | |
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Methods of quantification and measurement | |
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Implications for HR practitioners | |
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Reporting of capital | |
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Challenges for HRD | |
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Conclusion | |
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Managing the Human Resource Function | |
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Total Quality Training and Human Resource Development | |
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Introduction and learning objectives | |
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Quality | |
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Best practice benchmarking | |
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Quality control and quality assurance | |
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Quality awards | |
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Total Quality Training and development | |
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Conclusion | |
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Marketing Human Resource Development | |
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Introduction and learning objectives | |
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Why market? | |
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Who and where are the customers and how do you know what they need? | |
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How do you reach the customers? | |
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How do we keep the customers? | |
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Evaluating the whole marketing process | |
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The way forward, or what you can do | |
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Managing the Human Resource Development Function | |
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Introduction and learning objectives | |
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Management and leadership of the HRD function | |
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Control and facilitation - coaching and supportiveness | |
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Principles and values | |
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Strategic vs operational decision-making | |
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Further points for managers of a team of HRD professionals | |
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Conclusion | |
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Bibliography | |
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Index | |