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Preface to the third edition | |
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Acknowledgements | |
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Introduction | |
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How to use this book | |
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What is training? | |
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Creating a learning environment | |
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The changing role of training and development | |
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The role of the trainer | |
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The line manager as trainer and coach | |
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Being Professional | |
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Being comfortable with yourself | |
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The performance | |
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Preventing burn-out | |
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Handling pressure | |
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Recharging the batteries | |
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Handling difficult people | |
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How People Learn | |
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Learning styles | |
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Designing training to meet people's needs | |
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Thinking creatively | |
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Designing a Training Programme | |
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Getting started - the initial idea | |
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Identification of client needs | |
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Linking training to business objectives | |
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Design of the learning solution | |
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Production of materials | |
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Delivering Training | |
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Methods of delivery | |
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Co-tutoring | |
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Train-the-trainer | |
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Using external speakers | |
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Organizing venues | |
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Dealing with the unexpected | |
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Sources of Inspiration | |
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Being creative | |
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Ideas generation | |
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The art of the possible | |
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Brainstorming | |
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Mind mapping | |
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Creative problem-solving | |
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Networking | |
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Using resources | |
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Getting the Best from Blended and E-learning | |
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So what does blended learning mean? | |
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Why is blended learning important? | |
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So who needs to be involved and when? | |
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What makes for successful blended learning? | |
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Designing and writing online learning | |
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Design principles | |
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Useful contacts | |
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What are the benefits of blended learning? | |
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What is the future for blended learning? | |
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Evaluation of Training | |
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Background | |
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Evaluation of T&D functions | |
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Evaluation of T&D programmes | |
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Evaluation of training events | |
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Evaluation of trainers | |
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Establishing appropriate standards | |
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The Trainer As... | |
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Coach | |
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Personal coach | |
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Mentor | |
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Facilitator | |
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Counsellor | |
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Consultant | |
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Change agent | |
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Assessor | |
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Author | |
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Distance learning designer | |
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Conference organizer | |
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Training as a Career | |
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How do you train to be a trainer? | |
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Career progression | |
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Personal development | |
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Developing new skills | |
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Membership of professional associations | |
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Managing your success | |
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Neuro Linguistic Programming and other developments in training | |
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A note of caution | |
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Training as a Business | |
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The first steps | |
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Creating a brand | |
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Identifying your offer | |
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Assessing the marketplace | |
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Setting a business plan | |
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Marketing | |
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Winning the business | |
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Networking | |
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Managing others | |
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Forms and Models | |
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Supervisor workshop, day 1: trainer guide, page 2 of 14 | |
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Surveying the T&D function | |
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Sample course evaluation form | |
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Sample course evaluation form | |
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Personal development checklist | |
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Aspects of training for evaluation and benchmarking | |
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Evaluating the 'reputable' course: your personal checklist | |
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Trainer pre-course preparation checklist | |
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Lost business analysis | |
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Useful Contact Names and Web Site Addresses | |
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Recommended Reading List | |
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Index | |