First among Equals How to Manage a Group of Professionals

ISBN-10: 0743225511

ISBN-13: 9780743225519

Edition: 2002

Authors: David H. Maister, Patrick J. McKenna

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In this guide to managing in professional environments, two consultants show professional group managers lacking formal authority how to lead colleagues to peak performance.
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Book details

List price: $26.00
Copyright year: 2002
Publisher: Free Press
Publication date: 4/9/2002
Binding: Hardcover
Pages: 320
Size: 6.25" wide x 9.25" long x 1.00" tall
Weight: 1.100
Language: English

David H. Maisteris widely acknowledged as the world's leading authority on the management of professional service firms. He advises firms in a broad spectrum of professions on issues ranging from marketing to human resources strategies. He is the author of the bestsellingManaging the Professional Service Firm(1993) andTrue Professionalism(1997).

Patrick J. McKenna is a widely recognized expert on managing professional service firms and a partner in Edge International in Edmonton, Canada, a consulting firm serving professional service firms throughout the world. Mr. McKenna is the co-author of two Canadian Top 10 management bestsellers, Beyond Knowing and Herding Cats.

Getting Ready
Clarify Your Role: How, exactly, do you add value as a group leader?
Confirm Your Mandate: Is there an explicit agreement about your rights and responsibilities?
Build Relationships--One at a Time: What are the key skills you must have?
Dare to Be Inspiring: Do you know how to inspire people?
Coaching the Individual
Win Permission to Coach: How do you get people to accept your guidance?
Listen to Build Rapport: Do people think you are a good listener?
Deal Differently with Different People: How can you understand and respond to people's differences?
Help Underperformers: How can you be useful to those who need assistance?
Tackle the Prima Donnas: How do you deal with difficult people?
Build Support for Change: How do you get people to buy into the need for change?
Coaching the Team
Clarify Group Goals: Does your group have specific, clearly articulated, shared objectives?
Develop Your Group's Rules of Membership: What do members of your group owe to each other?
Build Team Trust: What gets group members to trust each other?
Throw Down a Challenge: Has your group selected an exciting challenge?
Energize Your Meetings: What are good meeting disciplines?
Give Recognition: How do you acknowledge accomplishments?
Resolve Interpersonal Conflicts: What do you do when team members fall out?
Deal with Your Crises: How do you respond to dramatic events?
Building for the Future
Nurture Your Juniors: How do you deal with your junior staff?
Integrate New People: How do you ensure the success of new hires?
Control Your Group's Size: How do you respond to the problems of size?
Measure Group Results: How do you measure your group's success?
Why Bother?: Why would you want to do all this?
Notes on Sources
Further Reading
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