Managing America's Small Communities People, Politics, and Performance
List price: $37.00
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Description: In their book, Managing America's Small Communities, David Folz and P. Edward French examine the relevant trends, executive behavior, service quality, and service performance measurement in small communities. The theme is the value added to small communities that evidence professionalism in administration. Professional managers base service strategies on needs rather than demands, emphasize long-term community interests, promote equality, and advance citizen participation. The findings show that city managers are more extensively engaged than mayors in governmental process decisions and help to advance the level of service quality in small communities.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $37.00
Copyright year: 2005
Publisher: Rowman & Littlefield Publishers, Incorporated
Publication date: 8/25/2005
Size: 5.75" wide x 8.75" long x 0.50" tall
|Profile of small communities and chief executives|
|Executive behavior and decision making|
|Measuring and comparing municipal service quality|
|Measuring and comparing municipal service performance|
|Measures used for police, fire, solid waste, and recycling services in municipal benchmarking projects|
|Financial data collection forms for the Tennessee municipal benchmarking project|