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The E-Government Challenge | |
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E-Government: A Progress Report | |
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Introduction | |
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How Do Government Websites Compare? | |
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How Is E-Government Being Deployed? | |
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What Are the Major Challenges Facing E-Government? | |
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What's Ahead for E-Government? | |
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Bibliography | |
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Government on the Web | |
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The State of Federal Websites: The Pursuit of Excellence | |
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The Federal Government on the Web | |
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Providing Effective E-Government Service | |
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Evaluating Features on Federal Websites | |
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Federal Websites Rated for Excellence | |
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Recommendations | |
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Methodology and Resources | |
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Endnotes | |
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Enhancing E-Service Delivery in State Government | |
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Introduction | |
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E-Government | |
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State Portal Functionality | |
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State Web Portals and E-Service Delivery | |
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Benchmarking Future E-Service Development | |
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State Portal Web Addresses | |
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Bibliography | |
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Federal Intranet Work Sites: An Interim Assessment | |
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Models of Intranet Use | |
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Design and Development of Intranets in Federal Government Agencies | |
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Human Resources Applications on Agency Intranets | |
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Findings and Recommendations | |
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Agency Personnel Interviewed | |
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Bibliography | |
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E-Government in Action | |
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Leveraging Technology in the Service of Diplomacy: Innovation in the Department of State | |
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Introduction: The Digital Challenge | |
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Case Studies: Using Technology to Improve Diplomatic Interaction | |
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Case Studies: Using Technology to Improve Public Access | |
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Case Studies: Using Technology to Improve Internal Communication | |
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Lessons Learned | |
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Recommendations | |
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Glossary | |
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Endnotes | |
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Bibliography | |
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State Government E-Procurement in the Information Age: Issues, Practices, and Trends | |
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Introduction | |
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Information Technology and the Move toward E-Government | |
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The Evolution of E-Procurement | |
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State E-Procurement in Practice | |
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Advances in State E-Procurement | |
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Conclusions and Recommendations | |
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Web Addresses and Contact Information for State Procurement Offices | |
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Summary of the Surveys | |
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Survey Instrument for the 2001 E-Mail Follow-Up Survey | |
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Endnotes | |
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Bibliography | |
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Internet Voting: Bringing Elections to the Desktop | |
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Introduction | |
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The 2000 Arizona Democratic Presidential Preference Election | |
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Arizona Citizen Attitudes toward Internet Voting | |
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Potential Advantages of Internet Voting | |
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Key Issues to Be Resolved | |
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Conclusion and Recommendations | |
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Research Methodology | |
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Bibliography | |
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Challenges Facing E-Government | |
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Financing and Pricing E-Service | |
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Introduction | |
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How State Governments Finance Web Portal Projects | |
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The Structure of Portal Revenue and Prices | |
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Recommendations | |
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Web Portal Funding and Financing Models: Traditional, Infrastructure-Finance, and Internet-Based | |
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More on the Pricing of Online Services and the Impact on Agency Budgets | |
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Endnotes | |
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Public-Sector Information Security: A Call to Action for Public-Sector CIOs | |
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Introduction | |
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Recommendations | |
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Conclusions | |
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Report from the NASCIO Forum on Security and Critical Infrastructure Protection | |
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Mark's Story: A Hypothetical Case Study | |
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Recommended Resources | |
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Endnotes | |
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Preparing for Wireless and Mobile Technologies in Government | |
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Introduction | |
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Understanding Wireless/Mobile Technology | |
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Understanding Enterprise Applications | |
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Applying Wireless/Mobile Technology to Government | |
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Getting Users Technology Ready | |
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Findings and Recommendations | |