| |
| |
| |
| The Challenge of E-Government: Initial Lessons Learned from the "Early Days" | |
| |
| |
| |
| Introduction | |
| |
| |
| Lessons Learned | |
| |
| |
| Conclusion | |
| |
| |
| Endnotes | |
| |
| |
| |
| The Use of the Internet in Government Service Delivery | |
| |
| |
| |
| Introduction | |
| |
| |
| A Checklist for Using the Internet to Deliver Services | |
| |
| |
| The Case Studies | |
| |
| |
| Conclusions and Recommendations | |
| |
| |
| Endnotes | |
| |
| |
| Bibliography | |
| |
| |
| |
| Commerce Comes to Government on the Desktop: E-Commerce Applications in the Public Sector | |
| |
| |
| |
| The Development of Electronic Commerce | |
| |
| |
| Service and Innovation in the Private Sector | |
| |
| |
| E-Government--Precursor to E-Commerce | |
| |
| |
| E-Commerce Applications in the Public Sector | |
| |
| |
| Case Studies | |
| |
| |
| The Future | |
| |
| |
| Recommendations and Directions for the Future | |
| |
| |
| Endnotes | |
| |
| |
| Appendix | |
| |
| |
| |
| The Auction Model: How the Public Sector Can Leverage the Power of E-Commerce through Dynamic Pricing | |
| |
| |
| |
| Introduction | |
| |
| |
| "The Auction Economy" | |
| |
| |
| B2B E-Commerce: Managing in the Marketspace | |
| |
| |
| The Auction Model at Work: Dynamic Pricing in B2B E-Marketplaces | |
| |
| |
| B2B Auction-Based Exchanges: Used and Surplus Assets | |
| |
| |
| Applying the Auction Model to Government | |
| |
| |
| Conclusions | |
| |
| |
| Recommendation | |
| |
| |
| Bibliography | |
| |
| |
| |
| The Winner's Curse and a Nobel Solution | |
| |
| |
| |
| Taking Pennsylvania High-Tech: FreeMarkets.com | |
| |
| |
| |
| Examples of the Emerging Independent B2B E-Marketplaces | |
| |
| |
| |
| The 58 E-Marketplaces Established to Date by VerticalNet | |
| |
| |
| |
| Examples of Emerging Industry-Specific Consortia-Led B2B Exchanges | |
| |
| |
| |
| Sawhney's Concepts of "Metamarkets" and "Metamediaries" | |
| |
| |
| |
| Privacy Strategies for Electronic Government | |
| |
| |
| |
| Introduction | |
| |
| |
| Businesses, Data Collection, and Privacy | |
| |
| |
| Electronic Government | |
| |
| |
| Electronic Government, Data Collection, and Privacy | |
| |
| |
| Best Practices in Private and Public Privacy Standards | |
| |
| |
| Recommendations and Lessons Learned | |
| |
| |
| Bibliography | |
| |
| |
| |
| Supercharging the Employment Agency: An Investigation of the Use of Information and Communication Technology to Improve the Service of State Employment Agencies | |
| |
| |
| |
| Introduction | |
| |
| |
| Methodology | |
| |
| |
| Current Technologies | |
| |
| |
| Respondent Evaluation of Technology Effectiveness | |
| |
| |
| Identifying Improvements | |
| |
| |
| Recommendations | |
| |
| |
| Endnotes | |
| |
| |
| |
| Survey Instrument 1 | |
| |
| |
| |
| Survey Instrument 2 | |
| |
| |
| About the Contributors | |
| |
| |
| About The PricewaterhouseCoopers Endowment for The Business of Government | |