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Preface | |
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Acknowledgments | |
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Introduction: Significance of Human Resources | |
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Human Resources in Sport and Recreation | |
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Volunteers and Volunteerism | |
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The Need for Volunteerism | |
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Voluntary Organizations | |
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People Who Volunteer | |
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Why People Volunteer | |
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Altruism and Volunteerism | |
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Professionals and Professionalism | |
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Characteristics of a Profession | |
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Process of Professionalization | |
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Semiprofessions, Mimic Professions, and Deprofessionalization | |
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Professional Status of Sport Management and Sport and Recreation Services | |
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Professionalism and Volunteerism | |
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Clients As Human Resources | |
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Customer As Input, Throughput, and Output | |
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Customer Participation in Sport and Recreation Services | |
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Client Motives for Participation | |
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Client Motivation and Sport Management | |
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Individual Differences in Human Resources | |
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Abilities | |
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Issues Over Ability | |
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Cognitive Abilities | |
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Emotional Intelligence | |
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Psychomotor Abilities | |
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Personality | |
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Determinants of Personality | |
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Type Theories | |
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Trait Theories | |
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Personality and Organizational Behavior | |
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Values | |
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Values, Beliefs, Attitudes, and Norms | |
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Sources of Values | |
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Terminal and Instrumental Values | |
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Hierarchy of Values | |
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Value Types | |
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Functions of Values | |
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Values in Organizations | |
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American Values and Sport | |
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Motivation | |
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A Model of Motivation | |
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Motivation As Personal Investment | |
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Human Resource Practices | |
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Organizational Justice | |
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Distributive Justice | |
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Procedural Justice | |
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Interactional Justice | |
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Job Design | |
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Job Enrichment | |
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Task Attributes | |
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Motivational Properties of Tasks | |
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Implementing Task Attributes | |
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Task Attributes and Individual Differences | |
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Other Approaches to Job Design | |
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Task Dependence, Coordination, and Variability | |
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Staffing and Career Considerations | |
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Purposes of Staffing | |
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Focus of Staffing | |
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Matching People and Jobs | |
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Psychological Contract | |
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Career Considerations | |
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Mentoring | |
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Leadership | |
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Leader Behavior | |
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Multidimensional Model of Leadership | |
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Transformational and Transactional Leadership | |
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Leadership and Decision Making | |
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Decision Styles | |
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Problem Attributes | |
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Performance Appraisal | |
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Purposes of Performance Appraisal | |
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What Should Be Evaluated | |
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When to Conduct Performance Appraisal | |
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Who Should Do the Appraisal | |
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Errors in Rating | |
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Reward Systems | |
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Purposes of Reward Systems | |
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Types of Rewards | |
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Bases of Rewards | |
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Reward Systems and Member Preferences | |
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Internal Marketing | |
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Production and Marketing of Products | |
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Triangle of Marketing | |
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Definition of Internal Marketing | |
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Process Versus People Orientation in Internal Marketing | |
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Marketing Principles in Internal Operations | |
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Internal Marketing As a Tool for Change | |
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Internal Marketing and Human Resource Management | |
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Marketing Department Versus Marketing Functions | |
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Issues in Internal Marketing | |
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Attitudinal Outcomes | |
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Satisfaction | |
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Theories of Job Satisfaction | |
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Satisfaction With Volunteer Work | |
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Participant Satisfaction | |
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Measurement of Satisfaction | |
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Commitment | |
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Multidimensionality of Organizational Commitment | |
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Occupational Commitment | |
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Development and Effects of Organizational Commitment | |
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Correlates of Organizational Commitment | |
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Conclusion: Founding and Guiding Themes | |
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Appendix | |
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References | |
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Index | |
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About the Author | |