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Raving Fans A Revolutionary Approach to Customer Service

ISBN-10: 0688123163

ISBN-13: 9780688123161

Edition: 1993

Authors: Ken Blanchard, Sheldon Bowles, Harvey Mackay

List price: $23.99
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Description:

Read this book and turn your customers into raving, spAnding fans! The startling new tips and innovative techniques presented in Raving Fans can help anyone create a revolution in any work-place. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. This brilliantly simple and charming story teaches you how to define a vision and learn what a customer really wants in order to achieve miraculous bottom-line results.
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Book details

List price: $23.99
Copyright year: 1993
Publisher: HarperCollins Publishers
Publication date: 5/19/1993
Binding: Hardcover
Pages: 160
Size: 5.75" wide x 8.75" long x 0.75" tall
Weight: 0.814
Language: English

Kenneth Hartely Blanchard was born May 6, 1939, in Orange, New Jersey. He married Marjorie McKee, a business consultant, in 1962. He founded Blanchard Training and Development in 1977. Blanchard has cowritten several books on management, including one of the best-selling management books of all time, The One-Minute Manager (1982) with Spencer Johnson. In the book, the authors describe effective and efficient management skills. The basics to good management are setting goals, praising, and reprimanding. Blanchard says that these skills can easily be translated to work in the home as well as the office. Blanchard lives in San Diego, California.

Sheldon Bowles lives in Winnipeg, Canada, and is president of Ode to Joy Limited, chairman of Precision Metalcraft Inc., and an associate of the Exchange Group. A noted speaker, author, and businessperson, he serves on several boards and is currently busy with new projects: a chain of full-service car washes and three forthcoming books, High Five!, Kingdomality, and Road to Riches, all coauthored with Ken Blanchard.

Harvey MacKay graduated from both the University of Minnesota and the Stanford University School of Business. In 1959, at the age of 26, he purchased a small, failing envelope company and turned it into Mackay Mitchell Envelope Company, a $100 million business. He is the chairman and CEO of the company and a nationally syndicated columnist for United Feature Syndicate. He is the author of several books including Swim With the Sharks Without Being Eaten Alive, Beware the Naked Man Who Offers You His Shirt and The Mackay MBA of Selling in the Real World.