How to Work with Just about Anyone A 3-Step Solution for Getting Difficult People to Change
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Description: THREE SIMPLE STEPS FOR TRANSFORMING YOUR WORKPLACE Every office has them: the ever-complaining colleague...the co-worker who is constantly late for meetings...the boss who either blows up at you or blows you off...or the one person who drives everyone else totally crazy. The problem is, the conventional methods -- like repeated warnings, threats, and heartfelt discussions -- for dealing with this negative behavior often don't seem to work. Drawing on a wealth of professional experience as well as forty years of research, Lucy Gill exposes the futility of these common practices and replaces them with a three-step strategy for creating a productive, conflict-free workplace: 1. Get to the heart of the matter by focusing on what the real problem is. 2. Determine what problem-solving methods to avoid so that you don't perpetuate the conflict. 3. Choose a different and even surprising approach that will solve the problem and keep it solved. Whether you're just starting out in your career or you already have an office along the executive corridor,How to Work with Just About Anyoneprovides the key to success, satisfaction, and sanity in the workplace.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $15.95
Copyright year: 1999
Publication date: 10/20/1999
Size: 5.75" wide x 8.75" long x 0.75" tall
|The Problems That Won't Go Away|
|The Care and Feeding of Problems: How Difficult Behavior Gets Reinforced|
|Maddening Circles of Common Sense: How We Get in the Way of Change|
|Just the Facts, Ma'am: Focusing on the Heart of the Matter|
|Tackling the Right Problem: Avoiding Bogs and Dead Ends|
|Shall We Not Dance: Taking the Lead|
|The Usual Suspects: Common-sense Solutions That Don't Work|
|The Ear That Doesn't Hear: Repeatedly Urging Change|
|You Should-Oughta-Wanna Like This: Trying to Talk Someone into Liking Your Request|
|One-Upsmanship: Demanding Acknowledgment That You're Right|
|Solution by Evasion: Using the Indirect Approach|
|When You Are Your Problem: Trying to Conquer Fear with Endless Preparation|
|Hunting Down New Solutions|
|Changing the Dance: Doing the Opposite, the Unexpected, the Outrageous, and the Ordinary|
|Ready, Set, Go: Persuading Yourself to Try Something New|
|Stick with a Winning Game: How to Keep a Problem Solved|
|If It Didn't Work: Troubleshooting Your Plan|
|Speeding Along the Learning Curve: And Let the Changes Begin|
|A Summary of the Steps|