How to Work with Just about Anyone A 3-Step Solution for Getting Difficult People to Change

Name: How to Work with Just about Anyone A 3-Step Solution for Getting Difficult People to Change
Price: 4.68 USD
Availability: InStock
ISBN: 9780684855271

ISBN-10: 0684855275

ISBN-13: 9780684855271

Edition: 1999

Authors: Lucy Gill

List price: $15.95

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THREE SIMPLE STEPS FOR TRANSFORMING YOUR WORKPLACE Every office has them: the ever-complaining colleague...the co-worker who is constantly late for meetings...the boss who either blows up at you or blows you off...or the one person who drives everyone else totally crazy. The problem is, the conventional methods -- like repeated warnings, threats, and heartfelt discussions -- for dealing with this negative behavior often don't seem to work. Drawing on a wealth of professional experience as well as forty years of research, Lucy Gill exposes the futility of these common practices and replaces them with a three-step strategy for creating a productive, conflict-free workplace: 1. Get to the…

Book details

List price: $15.95
Copyright year: 1999
Publisher: Touchstone
Publication date: 10/20/1999
Binding: Paperback
Pages: 208
Size: 5.50" wide x 8.50" long x 0.50" tall
Weight: 0.484
Language: English



Foreword



The Problems That Won't Go Away



The Care and Feeding of Problems: How Difficult Behavior Gets Reinforced



Maddening Circles of Common Sense: How We Get in the Way of Change



Just the Facts, Ma'am: Focusing on the Heart of the Matter



Tackling the Right Problem: Avoiding Bogs and Dead Ends



Shall We Not Dance: Taking the Lead



The Usual Suspects: Common-sense Solutions That Don't Work



The Ear That Doesn't Hear: Repeatedly Urging Change



You Should-Oughta-Wanna Like This: Trying to Talk Someone into Liking Your Request



One-Upsmanship: Demanding Acknowledgment That You're Right



Solution by Evasion: Using the Indirect Approach



When You Are Your Problem: Trying to Conquer Fear with Endless Preparation



Hunting Down New Solutions



Changing the Dance: Doing the Opposite, the Unexpected, the Outrageous, and the Ordinary



Ready, Set, Go: Persuading Yourself to Try Something New



Stick with a Winning Game: How to Keep a Problem Solved



If It Didn't Work: Troubleshooting Your Plan



Speeding Along the Learning Curve: And Let the Changes Begin


A Summary of the Steps


Bibliography


Index