| Introduction | p. 1 |
| Patient Counseling as a Pharmacy Service | p. 5 |
| Benefits of Patient Counseling to the Patient | |
| Benefits of Patient Counseling to the Pharmacist | |
| References | |
| Defining Patient Counseling | p. 14 |
| What Is Patient Counseling? | |
| Understanding the Counseling Perspective | |
| Counseling Goals | |
| Educational Goals | |
| Patient Counseling as an Integral Component of Pharmaceutical Care | |
| The Pharmacist's Approach to Patient Counseling | |
| Summary | |
| References | |
| Understanding Patients' Needs, Wishes, and Preferences | p. 28 |
| Illness versus Sickness: The Patient's Perspective | |
| Theories of Health-Related Behavior | |
| How People Feel about Being Ill | |
| How People Feel about Taking Medication | |
| Considering Health-Related Quality of Life | |
| Summary | |
| References | |
| Understanding Noncompliance | p. 41 |
| Noncompliance versus Self-Regulation | |
| Causes of Medication Self-Regulation (Noncompliance) | |
| Approaches to Reducing Noncompliance | |
| Special Programs | |
| Discussion of a Specific Counseling Situation | |
| Summary | |
| References | |
| Medication Counseling Basics | p. 67 |
| Preparing for the Counseling Encounter | |
| The Counseling Process | |
| Nonprescription Drug Counseling | |
| The Medication History Interview | |
| Summary | |
| References | |
| Educational Methods and Counseling Aids | p. 103 |
| Educational Methods | |
| Selection of the Counseling Method | |
| Counseling Aids | |
| Developing Patient Education Programs in the Pharmacy | |
| Summary | |
| References | |
| Communication Skills in Patient Counseling | p. 131 |
| Counseling as a Communication Challenge | |
| Understanding Communication | |
| Conditions for Effective Communication in Pharmacy | |
| Counseling Skills | |
| Communicating with Peers | |
| Telephone and Written Communication | |
| Summary | |
| References | |
| Tailoring Counseling | p. 171 |
| Factors to Be Considered in Tailoring Counseling | |
| Tailoring Counseling to Overcome Difficulties | |
| Issues Involving Drug Production Selection | |
| Social (Preventative Healthcare) Counseling | |
| Summary | |
| References | |
| Developing Optimal Counseling Involvement | p. 201 |
| Barriers to Effective Patient Counseling | |
| Removing the Barriers: The Four A's for Effective and Efficient Patient Counseling | |
| Self-Development of the Counseling Pharmacist | |
| Summary | |
| References | |
| Resources for Patient Counseling | p. 223 |
| Resources for Pharmacists' to Use | |
| Resources for Patients' to Use | |
| Planned Programs for Pharmacists to Use in Educating Patients | |
| Suggested Patient Counseling Dialogues | p. 232 |
| Counseling for a New Prescription | |
| Refill Prescription Counseling and Medication Monitoring | |
| Nonprescription Drug Counseling | |
| Medication History Interview | |
| Forms to Assist in Information Gathering | p. 247 |
| Medication History Interview Form | |
| Patient Questionnaire | |
| Nonprescription Drug Counseling | |
| Index | p. 253 |
| Table of Contents provided by Ingram. All Rights Reserved. |