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| Introduction | |
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| Setting the Stage | |
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| The Millennium Enterprise | |
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| SAP the Company and its Product R/3 | |
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| The Concept of Enterprise Resources Planning Systems | |
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| Management by Collaboration (MBC) | |
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| Why Use ERP? | |
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| Knowledge as the New Capital | |
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| Information as the New Resource | |
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| ERPs as Keepers of Organizational Knowledge Assets | |
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| The Collaborative Enterprise, or Competing by Organizational Design | |
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| Summary | |
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| ERP Evaluation | |
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| The Anatomy of an ERP System | |
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| ERP Acquisition Decision Process | |
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| Significant Issues to be Considered While Evaluating ERP | |
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| Summary | |
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| ERP Selection | |
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| SAP for the Small and Medium Enterprises (SME) | |
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| The ERP Selection Process | |
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| The Selection Team | |
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| ERP Core Selection Methodology | |
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| ERP Selection Report | |
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| Summary | |
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| The SAP Solution | |
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| SAP the Company | |
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| History of SAP | |
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| The Significance of SAP R/3 | |
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| Other Significant Aspects of SAP R/3 | |
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| Recent SAP Strategic Initiatives | |
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| Summary | |
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| The SAP Implementation Project Cycle | |
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| Mission and Objectives of the SAP Project | |
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| Project Initiation and Planning | |
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| Critical Success Factors | |
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| Implementation Strategy | |
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| SAP Implementation Project Bill of Resources (BOR) | |
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| Implementation Environment | |
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| SAP Implementation Methodologies | |
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| Project Management | |
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| SAP Implementation | |
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| SAP Support | |
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| SAP Deployment | |
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| Why SAP Projects Might Sometimes Be Less than Successful | |
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| Summary | |
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| SAP and Enterprise Reengineering | |
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| The Background of Business Process Reengineering (BPR) | |
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| BPR and AcceleratedSAP (ASAP) | |
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| An Enterprise BPR Methodology | |
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| Changeability of SAP-driven Organizations | |
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| SAP and Change Management | |
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| Summary | |
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| SAP R/3 | |
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| Basis for SAP Administration | |
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| Operating System Interface | |
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| The Dispatcher and Work Processes | |
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| Computer Center Management System (CCMS) | |
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| Workbench Organizer and Transport System | |
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| Other Administration Utilities | |
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| Database Interface | |
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| Communication Interface | |
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| Presentation Interface | |
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| Summary | |
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| ABAP for Custom Development | |
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| ABAP Genesis | |
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| Object Orientation | |
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| ABAP/4 Development Workbench | |
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| Programming in ABAP/4 | |
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| Reporting | |
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| Dialog Programming | |
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| ABAP/4 Query | |
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| SAPScripts | |
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| Batch Data Communication and Interfaces | |
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| Future of ABAP/4 as a General-Purpose Programming Language | |
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| SAP R/3 Application Modules | |
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| Finance and Controlling (FI-CO) | |
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| Sales and Distribution (SD) | |
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| Materials Management (MM) | |
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| Production Planning (PP) | |
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| Quality Management (QM) | |
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| Plant Maintenance (PM) | |
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| Human Resources (HR) | |
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| Industry-Specific (IS) Solutions | |
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| SAP Solution Maps | |
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| Summary | |
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| The Pre-Implementation Stage | |
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| Initiating the SAP Project | |
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| SAP Executive Sponsor | |
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| SAP Project Executive Committee | |
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| SAP Project Steering Committee | |
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| Roles of the Executive and Steering Committee Members | |
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| Mission and Objectives of the SAP Project | |
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| Deciting the Scope of the SAP Project | |
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| Starting the SAP Project | |
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| SAP Project Management Structure | |
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| Project Management Policies and Guidelines | |
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| Risk Management in a SAP Project | |
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| Change Management in a SAP Project | |
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| Roles of the SAP Project Team Members | |
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| Summary | |
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| Installing and Administering SAP | |
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| Preparing the SAP Infrastructure Plan | |
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| SAP Installation | |
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| SAP System Landscape Planning and Management | |
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| Client Administration | |
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| SAP System Administration | |
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| Job Administration | |
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| User Administration | |
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| Print Administration | |
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| Database Administration | |
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| Summary | |
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| The Implementation Stage | |
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| AcceleratedSAP (ASAP) | |
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| Why Are SAP Implementations So Complex? | |
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| Configuration through the Implementation Guide (IMG) | |
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| Computer-Aided Software Implementation (CASI) | |
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| What Is ASAP? | |
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| Advantages of ASAP | |
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| ASAP, BPR, and Change Management | |
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| ASAP for Application Consultants | |
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| Preconfigured Industry Systems | |
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| Implementation Guide (IMG) | |
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| Summary | |
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| Project Preparation | |
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| Project Planning | |
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| Project Standards and Procedures | |
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| Project Kick-Off | |
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| Infrastructure Requirements Planning | |
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| Quality Check Project Preparation Phase | |
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| Signoff Project Preparation Phase | |
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| Business Blueprint | |
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| Project Management of the Business Blueprint Phase | |
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| Organizational Change Management | |
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| Project Team Training | |
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| Establish Development System Environment | |
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| Define the Business Organization Structure | |
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| Business Process Definition | |
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| Quality Check Business Blueprint Phase | |
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| Signing off the Business Blueprint Phase | |
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| Realization | |
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| Project Management Realization Phase | |
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| Sustaining the Organization Change Management Process | |
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| Conduct Project Team Training | |
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| System Management | |
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| Baseline Configuration and Confirmation | |
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| Perform the Final Configuration and Confirmation | |
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| Perform ABAP/4 Development | |
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| Establish the Authorization Concept | |
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| Establish the Archiving Management | |
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| Conduct the Final Integration Test | |
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| Prepare End-User Documentation and Training Material | |
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| Quality Check Realization Phase | |
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| Sign Off the Business Blueprint Phase | |
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| Final Preparation | |
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| Project Management of the Final Preparation Phase | |
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| Continuing the Organization Change Management Process | |
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| End-User Training | |
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| System Management | |
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| Refine the Cutover and Production Support Plan | |
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| Cutover to the Production System | |
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| Quality Check of the Final Preparation Phase | |
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| Signoff the Final Preparation Phase | |
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| Go Live and Support | |
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| Production Support | |
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| Project End | |
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| Project Sign-Off | |
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| Success Patterns for SAP Implementation Projects | |
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| The Post-Implementation Stage | |
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| Supporting SAP | |
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| SAP Deployment | |
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| Continuous Change | |
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| SAP R/3 Upgrades | |
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| Customer Competency Centers (CCCs) Program | |
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| Help Desk | |
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| Retaining and Retraining SAP Consultants | |
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| Summary | |
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| Enhancements and Interfaces to SAP | |
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| SAP Business Workflow | |
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| SAP Business Information Warchouse | |
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| SAP Business Framework | |
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| Application Link Enabling (ALE) | |
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| Electronic Data Interchange (EDI) | |
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| SAP R/3 System on the Internet | |
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| Summary | |
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| SAP Implementation and Beyond | |
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| Valuing the Millennium Enterprise | |
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| Enterprise Stakeholders | |
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| Aspects of Enterprise Value | |
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| Enhancement of Measures of Performances by SAP | |
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| SAP Strategic Enterprise Management (SEM) | |
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| SAP AG's ValueSAP Program | |
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| Summary | |
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| Beyond the Enterprise | |
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| The Extended Collaborative Enterprise (ECE) | |
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| Supply-chain Management (SCM) | |
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| SAP Supply-chain Optimization, Planning, and Execution (SCOPE) | |
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| Customer Relationship Management (CRM) | |
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| Enterprise Application Integration (EAI) | |
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| Web User Interfaces (WUI) | |
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| SAP's mySAP.com Internet Environment | |
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| The Customer-triggered Company | |
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| The Internet and the Millennium Enterprises | |
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| Appendixes | |
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| Selecting SAP Implementation Partners | |
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| SAP Consulting Partners in the U.S. | |
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| National Logo Partners | |
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| Implementation Partners | |
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| Hardware Partners | |
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| Technology Partners | |
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| SAP Third-Party Solutions | |
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| Index | |