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| Acknowledgments | |
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| Foreword | |
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| Getting Right to the Point | |
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| The Challenge to Classical Change Efforts | |
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| A New Way of Managing Change | |
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| Enlightened Leadership | |
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| How to Get the Most Out of This Book | |
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| The Dynamics of Organizational Change | |
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| Change Options | |
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| Phases of Business Development | |
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| The First Phase: Entrepreneurial | |
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| The Second Phase: Growth | |
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| The Third Phase: Decline or Renewal | |
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| Personal Growth Cycle | |
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| Continuous Renewal | |
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| Getting to theRealIssues | |
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| Symptoms of the Problem | |
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| The Real Issue | |
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| The Importance of Mindset to Performance | |
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| Systems and Processes vs. the Human Factor | |
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| Dealing with Mindset -- First | |
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| The Mindset Issue | |
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| The 80%/20% Differences | |
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| Attitude | |
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| What Keeps People From Maintaining an Effective Attitude? | |
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| The Development of Serf-Image | |
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| Self-Image and Personal Performance | |
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| Looking at Focus | |
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| We Get What We Focus On | |
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| The Two Sides of Attention | |
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| A Model for Focusing Energy | |
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| We Attract What We Try to Avoid | |
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| Problem vs. Solution Orientation | |
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| Generating the Mindset Shift | |
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| The New Paradigm | |
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| Shifting Paradigms | |
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| Personal Paradigms | |
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| The Power of Shifting Focus | |
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| Net Forward Energy Enhancing Ratio | |
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| Net Forward Energy Ratio Performance Curve | |
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| Naming Our Model of Choices | |
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| Framework for Continuous Renewal | |
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| Asking Versus Telling | |
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| Do It My Way | |
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| Whose Perspective Counts Anyway? | |
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| A Different Approach | |
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| The Manager-Employee Reality Gap | |
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| The Real Experts | |
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| The Ultimate Empowerment Tool | |
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| Combining Forward Focus and Questions | |
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| What Makes Effective Questions Effective? | |
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| Benefits of Asking Effective Questions | |
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| Questions That Disempower/Empower | |
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| Fundamentals of Effective Questions | |
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| Timing Is Everything | |
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| A Structure for Effective Questions | |
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| The Most Important Element | |
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| Using Effective Questions | |
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| Alignment Through Shared Purpose and Vision | |
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| What Are We Busy About? | |
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| High Performance Characteristics | |
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| PurposeVisionAlignment | |
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| The Power Behind Vision | |
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| Using EQs to Develop Purpose and Vision | |
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| Vision of a High Performance Environment | |
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| Renewal in the Real World | |
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| Practicalities | |
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| Renewal in Quality | |
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| Renewal in Customer Service | |
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| Renewal in Continuous Improvement | |
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| Renewal in Sales | |
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| Renewal in Problem-Solving | |
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| Leadership in the Renewing Organization | |
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| Renewal and Leadership | |
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| Leadership Past | |
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| Revisiting the Reality Gap | |
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| Leadership Today | |
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| Extreme Leadership Styles | |
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| Enlightened Leadership | |
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| Leadership and Power | |
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| Awareness -- The Critical Factor | |
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| Leadership in Action | |
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| The Bottom Line | |
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| Intention -- The Critical Ingredient | |
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| Beyond Independence | |
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| The Essence of Enlightened Leadership | |
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| The Personal ChallengeA Self-Appraisal | |
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| Bibliography | |
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| Index | |
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| About Enlightened Leadership International, Inc. | |