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| Preliminary Contents | |
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| Note: Each chapter concludes with a Revision Checklist and Exercises | |
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| Backgrounds | |
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| Getting Started: Writing and Your Career | |
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| Writing--An Essential Job Skill | |
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| Writing for the Global Marketplace | |
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| Four Keys to Effective Writing | |
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| Characteristics of Job-Related Writing | |
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| Ethical Writing in the Workplace Sucessful | |
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| Employees Are Successful Writers | |
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| The Writing Process at Work | |
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| What Writing Is and Is Not | |
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| Researching Planning | |
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| Drafting Revising Editing | |
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| Collaborative Writing and Meetings at Work | |
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| Teamwork Is Crucial to Business Success | |
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| Advantages of Collaborative | |
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| Writing Collaborative | |
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| Writing and the Writing Process | |
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| Guidelines for Successful Group | |
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| Writing Sources of Conflict in Group | |
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| Dynamics and How to Solve Them Models for Collaboration | |
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| Evolution of a Collaboratively | |
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| Written Document Collaborating | |
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| Online Meetings | |
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| Correspondence | |
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| Writing Memos, Faxes, and Emails | |
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| What Memos, Faxes, and Emails | |
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| Have in Common Memos | |
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| Faxes | |
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| E-Mails | |
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| Writing Letters: Some Basics for Audiences Worldwide | |
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| Letters in the Age of the Internet Letter | |
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| Formats Parts of a Letter | |
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| Organizing the Body of a Business Letter | |
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| Making a Good Impression on Your Reader | |
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| Using the Most Effective Language in Your Letters | |
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| Guidelines for Printing Your Letter | |
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| International Business Correspondence | |
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| Types of Business Letters | |
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| Types of Letters | |
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| Inquiry Letters | |
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| Special Request Letters | |
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| Sales Letters: Some Preliminary Guidelines | |
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| The Four A's of Sales Letters | |
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| Customer Relations Letters | |
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| Sending Letter-Quality Messages: Final Advice to Seal Your Success | |
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| How to Get a Job: Reacute;sumeacute;s, Letters, Applications, and Interviews | |
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| Steps the Employer Takes to Hire | |
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| Steps to Follow to Get Hired | |
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| Analyzing Your Strengths | |
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| Looking in the Right Places for a Job | |
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| Preparing a Dossier | |
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| Preparing a Reacute;sumeacute; | |
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| The Online Reacute;sumeacute; | |
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| Letters of Application | |
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| Going to an Interview | |
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| Accepting or Declining a Job Offer | |
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| Gathering and Summarizing Information | |
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| Doing Research for School and on the Job | |
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| The Research Process | |
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| Types of Research | |
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| Primary Research | |
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| Secondary Research | |
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| Periodical Databases | |
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| Finding Reference Materials | |
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| Government Documents | |
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| Doing Internet Research | |
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| Evaluating Web Sites | |
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| Note Taking Conclusion | |
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| Documenting Sources | |
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| The Whys and Hows of Documentation | |
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| Parenthetical Documentation | |
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| Preparing an MLA Works Cited List Using MLA | |
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| In-Text Documentation | |
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| Sample Entries for an MLA Works Cited | |
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| List Preparing an APA | |
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| Reference List Using APA | |
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| In-text Documentation | |
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| Sample Entries for an APA Reference List | |
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| The Chicago Numbered Note | |
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| Style of Documentation | |
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| Other Ways to Document in Scientific and Technical Writing | |
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| Sample Research Paper tUsing MLA | |
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| In-Text Documentation | |
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| Summarizing Material | |
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| The Importance of Summaries in Business | |
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| Contents of a Summary | |
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| Preparing a Summary | |
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| Executive Summaries | |
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| Evaluative Summaries | |
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| Abstracts Writing Successful News Releases | |
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| Preparing Documents and Visuals | |
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| Designing Clear Visuals | |
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| The Purpose of Visuals | |
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| Two Categories of Visuals | |
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| Tables Figures Using Visuals | |
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| Ethically Using Appropriate | |
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| Visuals for International Audiences | |
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| Glossary | |
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| Designing Successful Documents and Web Sites Organizing | |
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| Information Visually | |
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| Characteristics of Effective Design | |
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| Tools for Designing Your Documents | |
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| Desktop Publishing Before Choosing a Design | |
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| The ABCs of Print Document Design | |
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| Poor Document Design: What Not to Do Four Rules of Effective Page | |
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| Design Writing for and Designing Web Sites | |
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| Writing Instructions | |
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| Instructions and Your Job | |
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| Why Instructions Are Important | |
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| The Variety of Instructions: A Brief Overview | |
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| Assessing and Meeting Your Audience's Needs | |
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| The Process of Writing Instructions | |
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| Using the Right Style | |
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| Using Visuals Effectively | |
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| The Five Parts of Instructions | |
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| Model of Full Set of Instructions | |
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| Writing Procedures for Policies and Regulations | |
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| Some Final Advice | |
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| Writing Winning Proposals | |
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| Writing Successful Proposals | |
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| Proposals are Persuasive | |
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| Plans Proposals | |
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| Frequently Are Collaborative Efforts | |
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| Types of Proposals | |
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| Guidelines for Writing a Successful Proposal | |
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| Internal Proposals | |
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| Sales Proposals | |
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| Proposals for Research Papers and Reports | |
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| A Final Reminder | |
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| Writing Effective Short Reports | |
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| Types of Short Reports | |
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| Guidelines for Writing Short Reports | |
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| Periodic Reports | |
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| Sales Reports | |
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| Progress Reports | |
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| Trip/Travel Reports | |
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| Test Reports | |
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| Incident Reports | |
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| Short Reports: Some Final Thoughts | |
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| Writing Careful Long Reports | |
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| How a Long Report | |
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| Differs from a Short Report | |
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| The Process of Writing a Long Report | |
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| Parts of a Long Report | |
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| A Model Long Report | |
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| Final Words of Advice about Long Reports | |
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| Making Successful Presentations at Work | |
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| Types of Presentations at Work | |
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| Informal Briefings Formal Presentations | |
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| Analyzing Your Audience | |
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| The Parts of a Formal Presentation | |
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| Presentation Software | |
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| Non-Computerized Presentations | |
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| Rehearsing Your Presentation | |
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| Delivering Your Presentation | |
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| Evaluating Presentations | |
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| A Writer's Brief Guide to Paragraphs, Sentences, and Words | |
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| Paragraphs Sentences Words | |
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| Proofreading Marks | |
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| Index | |