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| Preface | |
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| The Necessity of Intercultural Communication | |
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| The Need for Intercultural Communication | |
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| Fundamental Assumptions About Intercultural Communication | |
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| Chapter Summary | |
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| The Cultural Context | |
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| Individualism-Collectivism | |
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| An Intercultural Conversation: Individualistic and Collectivistic Cultures | |
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| Patterns of Individualism and Collectivism Across the United States | |
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| The Pancultural Self | |
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| High- and Low-Context Communication | |
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| An Intercultural Conversation: High- and Low-Context Cultures | |
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| Value Orientations | |
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| Power Distance | |
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| Communication and Power Distance | |
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| An Intercultural Conversation: Large and Small Power Distance Cultures | |
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| Uncertainty Avoidance | |
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| A Theory of Uncertainty Orientation | |
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| An Intercultural Conversation: Weak and Strong Uncertainty Avoidance | |
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| Chapter Summary | |
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| The Microcultural Context | |
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| Microcultural Group Status | |
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| Muted Microcultural Groups | |
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| Microcultures in the United States | |
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| Hispanics/Latinos | |
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| African-Americans | |
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| The Amish | |
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| The Hmong | |
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| Arab-Americans | |
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| Chapter Summary | |
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| The Environmental Context | |
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| Environments and Information Load | |
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| Culture and the Natural Environment | |
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| The Built Environment' | |
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| Cross-Cultural Comparisons of Housing | |
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| Privacy | |
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| Perceptions of Privacy in the United States | |
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| Monochronic Versus Polychronic Time Orientations | |
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| An Intercultural Conversation: Monochronic and Polychronic Cultures | |
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| Chapter Summary | |
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| The Perceptual Context | |
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| Culture and Cognition | |
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| Sterotyping | |
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| An Intercultural Conversation: Sterotyping | |
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| Ethnocentrism | |
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| A Contemporary Conceptualization of Ethnocentrism | |
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| Ethnocentrism, Intercultural Communication, and Interpersonal Perception | |
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| Ethnocentrism and Communication in the Workplace | |
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| Chapter Summary | |
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| The Socio-Relational Context | |
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| Dimensions of Group Variability | |
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| Role Relationships, Social Stratification, and Hierachy | |
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| An Intercultural Conversation: Student/Teacher Role Positions | |
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| An Intercultural Conversation: Cross-Cultural Role Positions | |
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| Sex and Gender Roles Across Cultures | |
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| Chapter Summary | |
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| The Verbal Code | |
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| The Relationship Between Language and Culture | |
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| The Structure of Human Language | |
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| Elaborated and Restriced Codes | |
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| Cross-Cultural Communication Styles | |
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| An Intercultural Conversation: Direct and Indirect Speaking | |
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| An Intercultural Conversation: Personal and Contextual Styles | |
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| An Intercultural Conversation: Instrumental and Affective Speaking | |
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| Language and Ethnic Identity | |
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| Chapter Summary | |
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| The Nonverbal Code | |
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| Definetion of Nonverbal Communication | |
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| The Relationship Between Verbal and Nonverbal Codes | |
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| Channels of Nonverbal Communication | |
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| Nonverbal Communication and Dimensions of Cultural Variability | |
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| An Intercultural Conversation: Violation of Nonverbal Expectancies | |
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| Chapter Summary | |
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| Developing Intercultural Relationships | |
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| Comunication and Uncertainty | |
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| Anxiety Uncertainty Management (AUM) Theory of Effective Communication | |
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| Uncertainty Reduction and Intercultural Communication Apprehension | |
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| An Intercultural Conversation: Uncertainty Reduction and Sociocommunicative Style | |
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| Empathy and Similarity in Relationship Development | |
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| Perceptions of Relational Intimacy Across Cultures | |
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| Marital Relationships | |
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| Chapter Summary | |
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| Intercultural Communication in Organizations | |
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| Intercultural Management | |
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| An Intercultural Conversation: Clashing Cultural Concepts on the Job | |
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| An Intercultural Conversation: Misinterpretation of Common U.S. Phrases | |
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| Intercultural Relations | |
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| Conflict in Organizations | |
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| Chapter Summary | |
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| Acculturation and Culture Shock | |
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| A Model of Acculturation | |
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| Acculturation in the United States | |
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| Culture Shock | |
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| Chapter Summary | |
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| Intercultural Competence | |
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| A Model of Intercultural Competence | |
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| Intercultural Training Programs | |
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| Intercultural Conversation: Practice in the Real World | |
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| Sample Intercultural Training Prospectus | |
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| Chapter Summary | |
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| About the Author | |
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| Index | |