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Crisis Management Planning for the Inevitable

ISBN-10: 0595090796

ISBN-13: 9780595090792

Edition: 2000 (Revised)

Authors: Steven Fink

List price: $19.95
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Book details

List price: $19.95
Copyright year: 2000
Publisher: iUniverse, Incorporated
Publication date: 6/19/2000
Binding: Paperback
Pages: 262
Size: 6.00" wide x 8.75" long x 0.75" tall
Weight: 0.880
Language: English

Steven Fink ranks as one of the world's leading authorities on crisis management, crisis communications, and economic espionage. Currently president of Lexicon Communications, he has counseled global corporate leaders at such companies as ExxonMobil, Warner Lambert/Pfizer, Schick/Wilkinson Sword, ARCO, Northrop Grumman, Dun and Bradstreet, and Northern Telecom. A highly sought-after speaker, prominent business consultant, seminar leader, and trainer, Fink has appeared on "Nightline", "World News Tonight", and CNN, and in "Time", "The New York Times", "The Wall Street Journal", the "Los Angeles Times", the "Financial Times", and "Business Week".

Introduction
A Crisis Begins
A Crisis Defined
Anatomy of a Crisis
Hollywoodgate
Crisis Forecasting
Crisis Intervention
Crisis Management Plans
A Crisis Survey
Identifying the Crisis
Isolating the Crisis
Managing the Crisis
After the Fall
Crisis Communications, Part I: Controlling the Message
Crisis Communications, Part II: Handling a Hostile Press
Managing Hostile Takeovers
Decision Making Under Crisis-Induced Stress
A Catastrophic Quartet
The Ohio Savings and Loan Crisis
The Union Carbide Crisis
The Procter and Gamble/Rely Tampon Crisis
The Johnson and Johnson/Tylenol Crisis
Interesting Times
Conclusion
Source Notes
Index