Donna L. Woo is an Instructor and Department Coordinator for Information Systems/Office Automation for Cypress College and Associate Director of Education at Pacific College. She received her B.A. and M.A. in Business Education from Michigan State University and earned her Ed.D. from Nova University. Her industry experience includes work for both IBM and General Motors. A respected author, Dr. Woo has written several word processing textbooks and has served as a coauthor on several editions of South-Western College Keyboarding textbooks.