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Procedures and Theory for Administrative Professionals

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ISBN-10: 0538730528

ISBN-13: 9780538730525

Edition: 6th 2009

Authors: Patsy Fulton-Calkins, Karin Stulz

List price: $166.95
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Designed as a capstone for a post-secondary office procedures course, PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 6e prepares students for success in today's dynamic workplace. Administrative professionals must be able to adjust to a diversified workforce with emerging technologies and be prepared to function in an expanding and global marketplace. This text equips users to handle whatever workplace challenges may come their way by providing instruction and activities directed toward technology, communication, and human relations. Its emphasis on critical thinking, creative thinking, and lifelong learning provides readers with opportunities for unique solutions and ideas. The…    
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Book details

List price: $166.95
Edition: 6th
Copyright year: 2009
Publisher: Cengage South-Western
Publication date: 2/28/2008
Binding: Hardcover
Pages: 544
Size: 8.25" wide x 10.00" long x 1.00" tall
Weight: 2.684
Language: English

Dr. Patsy J. Fulton-Calkins' experience in the field is extensive. Her past experience in the workplace includes working as an administrative professional for large corporations for six years. Early in her career, she completed the CPS certification. Her teaching experience includes over 13 years at the university, community college, and high school levels. In addition to her teaching experience, she has worked as an administrator in the following positions: * Chancellor of Oakland Community College (the chief executive officer), Oakland County, Michigan * President of Brookhaven College, Dallas, Texas * Vice-President of Instruction at El Centro College and Cedar Valley College, Dallas,…    

The Workplace
The Workplace -- Constantly Changing
Workplace Team and Environment
Virtual Assistant
Workforce Behaviors
Your Professional Image
Anger, Stress, and Time Management
Ethical Theories and Behaviors
Communication Essentials
Written Communications
Verbal Communications and Presentations
Customer Service
Technology Basics
Technology Update
Workplace Mail and Copying
Telecommunications--Technology and Etiquette
Records and Financial Management
Managing Paper and Electronic Records
Financial Analyses -- Organizational and Personal
Meetings and Travel
Event Planning
Travel Arrangements
Career Advancement
Job Search and Advancement
Leadership Theories and Behaviors
Reference Guide