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Administrative Professional Technology and Procedures

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ISBN-10: 0538729481

ISBN-13: 9780538729482

Edition: 13th 2007 (Revised)

Authors: Patsy Fulton-Calkins

List price: $191.95
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THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES prepares students for all levels of the office environment by maintaining its focus on current technological changes. This text is designed to develop the knowledge and skills necessary for success in the workplace and to develop communication, human relations, and time- and stress-management techniques.
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Book details

List price: $191.95
Edition: 13th
Copyright year: 2007
Publisher: Cengage South-Western
Publication date: 4/28/2006
Binding: Paperback
Pages: 454
Size: 8.50" wide x 10.75" long x 1.00" tall
Weight: 2.288

Dr. Patsy J. Fulton-Calkins' experience in the field is extensive. Her past experience in the workplace includes working as an administrative professional for large corporations for six years. Early in her career, she completed the CPS certification. Her teaching experience includes over 13 years at the university, community college, and high school levels. In addition to her teaching experience, she has worked as an administrator in the following positions: * Chancellor of Oakland Community College (the chief executive officer), Oakland County, Michigan * President of Brookhaven College, Dallas, Texas * Vice-President of Instruction at El Centro College and Cedar Valley College, Dallas,…    

The Work Environment
The Ever-Changing Workplace
Ethics--Essential in the Workplace
Stress, Anger, and Time Management
Workplace Technologies
Information Processing
Written Communications, Records, and Presentations
Written Communication
Records management
Customer and Employee Satisfaction
The Workplace Team
Customer Service
Mail, Travel, Meetings and Conferences
Workplace Mail and Copiers
Travel Arrangements
Meetings and Conferences
Your Career
Job Search
Teleworker/Virtual Assistant
Leadership Skills