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Technology and Procedures for Administrative Professionals

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ISBN-10: 0538725907

ISBN-13: 9780538725903

Edition: 12th 2003

Authors: Patsy Fulton-Calkins

List price: $149.95
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Maintaining a focus on preparing students for all levels of the office environment, this text focuses on the technological changes currently taking place. It is designed to develop the knowledge and skills necessary for success in the workplace, and to develop communication, human relations and time and stress management. This text was formerly named Office 2000: Technology & Procedures.
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Book details

List price: $149.95
Edition: 12th
Copyright year: 2003
Publisher: Cengage South-Western
Publication date: 2/20/2002
Binding: Comb Bound 
Pages: 432
Size: 8.75" wide x 10.50" long x 0.75" tall
Weight: 2.134
Language: English

Dr. Patsy J. Fulton-Calkins' experience in the field is extensive. Her past experience in the workplace includes working as an administrative professional for large corporations for six years. Early in her career, she completed the CPS certification. Her teaching experience includes over 13 years at the university, community college, and high school levels. In addition to her teaching experience, she has worked as an administrator in the following positions: * Chancellor of Oakland Community College (the chief executive officer), Oakland County, Michigan * President of Brookhaven College, Dallas, Texas * Vice-President of Instruction at El Centro College and Cedar Valley College, Dallas,…    

The Work Environment
The Ever-Changing Workplace
Ethics--Essential in the Workplace
Stress, Anger, and Time Management
Workplace Technologies
Information Processing
Written Communications, Records, and Presentations
Written Communication
Records management
Customer and Employee Satisfaction
The Workplace Team
Customer Service
Mail, Travel, Meetings and Conferences
Workplace Mail and Copiers
Travel Arrangements
Meetings and Conferences
Your Career
Job Search
Teleworker/Virtual Assistant
Leadership Skills