Preface | p. ix |
The Training Function | |
Prologue to Part 1 | p. 1 |
The Training Organization | p. 4 |
Putting Training Careers In Perspective | p. 4 |
Intregrating Training Goals With Organizational Goals | p. 7 |
Organizing the Training Function | p. 11 |
Identifying Current and Emerging Roles for the Training Professional | p. 19 |
Understanding the Training Cycle | p. 25 |
Summary | p. 28 |
Voices From the Field | p. 33 |
Needs Assessment and Evaluation | |
Prologue to Part 2 | p. 43 |
Training Needs Assessment | p. 45 |
Learning for Performance | p. 45 |
The Needs Assessment Process | p. 49 |
Systematic Approaches to Needs Assessment | p. 51 |
Targeting the Learner Population | p. 57 |
Summary | p. 64 |
Evaluating Organizational Training | p. 68 |
Evaluation as a Basis for Sound Decisions | p. 68 |
Domains of Evaluation Criteria | p. 73 |
Guidelines for Using Evaluation Data | p. 84 |
Summary | p. 87 |
Research Techniques | p. 91 |
Acquiring Valid Data | p. 91 |
Observations | p. 92 |
Types of Observation Variables | p. 93 |
Interviews | p. 97 |
Surveys | p. 102 |
Testing | p. 107 |
Experiments | p. 109 |
Summary | p. 114 |
Voices From the Field | p. 120 |
Instructional Design | |
Prologue to Part 3 | p. 125 |
Learning Theory | p. 127 |
Foundations for Adult Learning | p. 127 |
Adult Teaching and Learning Styles | p. 128 |
Learning Theory and Instructional Design | p. 133 |
Workplace Motivation: A Humanist Approach to Implementation | p. 143 |
Summary | p. 148 |
Training Program Design | p. 154 |
The Design Process | p. 154 |
The Design Team | p. 156 |
Planning the "How" | p. 159 |
Training Design Challenges | p. 161 |
Program Development Issues | p. 162 |
Instructional Materials | p. 165 |
Evaluation in Instructional Design | p. 167 |
The Leader's Guide | p. 168 |
Summary | p. 170 |
Voices From the Field | p. 176 |
Training Delivery | |
Prologue to Part 4 | p. 181 |
Live Instruction | p. 187 |
The Teacher in a Classroom | p. 187 |
Whole Group Methods | p. 188 |
Small Group Methods | p. 192 |
Informal Learning | p. 197 |
Instructional Aids | p. 204 |
The Management of Teaching | p. 213 |
Summary | p. 215 |
Mediated Instruction | p. 221 |
Setting the Stage for Mediated Learning | p. 221 |
Mediated Instruction and Adult Learning | p. 223 |
Choosing an Instructional Strategy | p. 223 |
A Variety of Media | p. 224 |
Delivering Mediated Instruction | p. 239 |
Evaluating Mediated Instruction | p. 244 |
Summary | p. 245 |
Additional Professional Competencies | |
Prologue to Part 5 | p. 235 |
The Training Proposal | p. 258 |
What is a Training Proposal? | p. 258 |
Communicating Training Plans | p. 259 |
Proposal Presentation | p. 269 |
Summary | p. 270 |
Training Administration | p. 273 |
The Importance of Training Administration | p. 273 |
The Training Administration Sequence | p. 274 |
The Training Budget | p. 306 |
Training Department Reports | p. 310 |
Summary | p. 314 |
The Trainer as Change Agent | p. 318 |
Introduction: Understanding the Role of a Change Agent | p. 318 |
Understanding Planned Organization Change | p. 320 |
Bringing Change to the Workplace | p. 324 |
Forming Collaborative Relationships | p. 329 |
The Training Professional as Business Partner | p. 333 |
Summary | p. 333 |
Voices From the Field | p. 339 |
Trends for the Future | |
Epilogue | p. 345 |
The Trainer of the 21st Century | p. 347 |
A Trainer at Work in the Year 2000 | p. 347 |
An Enterprise-Wide Learning Infrastructure | p. 353 |
What Should I Do? | p. 356 |
Summary | p. 358 |
Voices From the Field | p. 362 |
Appendices | |
Long Training Proposal | p. 369 |
Short Training Proposal | p. 381 |
Selected Training-Related Resources | p. 384 |
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