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Administrative Office Management

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ISBN-10: 0538722207

ISBN-13: 9780538722209

Edition: 12th 2000

Authors: Pattie Odgers, B. Lewis Keeling

List price: $107.95
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Administrative Office Management continues to reflect current management thinking with regard to managing office and business information systems and supervising staff. It covers management principles and concepts including organizational trends, technology, and global business ethics. This edition includes more technology-based end-of-chapter activities and focuses on key topics.
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Book details

List price: $107.95
Edition: 12th
Copyright year: 2000
Publisher: Cengage South-Western
Publication date: 10/28/1999
Binding: Hardcover
Pages: 448
Size: 8.50" wide x 9.50" long x 0.75" tall
Weight: 2.046
Language: English

Identifying Basic Concepts and Trendsp. 1
Traditional Office Management Practicesp. 2
The Impact of Emerging Elements of Managementp. 25
Resource Areas Influenced by Administrative Office Managersp. 45
Forces that Influence Emerging Management Practicesp. 67
Restructured Office Systems and Workplace Training Needsp. 91
Practicing Leadership and Communication Skillsp. 107
Leadership, Motivation, and Problem Solving in Organizationsp. 108
The Communication Process and Office Communication Networksp. 131
Groups, Teamwork, and Conflict Issuesp. 153
Managing Human Resources in the Officep. 177
Staffing Practices: Trends, Laws, and Job Analysisp. 178
On-the-Job Employee Practicesp. 201
Work Ethics and Business Etiquette Issuesp. 227
Managing the Office Environment and Systemsp. 249
Computer Systems and Related Equipmentp. 250
Telecommunications and Office Network Systemsp. 271
Internet Services, Distant Office Systems, and Other Computer Issuesp. 287
Trends and Challenges in Administrative Office Managementp. 303
Managing Office Environment Issuesp. 323
Other Essential Communication Skillsp. 324
Employee Recognition and Compensationp. 339
Health-Related and Other Workplace Issuesp. 357
Office Design, Space, Health and Safety Issuesp. 371
Other Office Systems; Records, Copying, Telephone, Mail, and Accountingp. 395
Glossaryp. 415
Indexp. 425
Table of Contents provided by Blackwell. All Rights Reserved.