Telephone Communication in the Information Age

Name: Telephone Communication in the Information Age
Price: 74.22 USD
Availability: InStock
ISBN: 9780538715140

ISBN-10: 0538715146

ISBN-13: 9780538715140

Edition: 1st 1996

Authors: Roberta Mantus, Roberta Moore

List price: $63.95

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An invaluable reference for professional secretaries and other office workers as well as those who deal with customers over the phone.

Book details

List price: $63.95
Edition: 1st
Copyright year: 1996
Publisher: Cengage South-Western
Publication date: 10/15/1995
Binding: Paperback
Pages: 168
Size: 8.50" wide x 11.00" long x 0.50" tall
Weight: 0.836
Language: English




Telecommunications in Business



Communications Systems and Equipment



Basic Telephone Communications Skills



Receiving and Making Calls



Professional Telephone Management



International Telephone Communications



Telemarketing



Customer Service



Area Codes for Major Cities in the United States and Territories



International Calling Codes for Countries and Major Cities



Teh 24-hour clock