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Telephone Communication in the Information Age

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ISBN-10: 0538715146

ISBN-13: 9780538715140

Edition: 1st 1996

Authors: Roberta Mantus, Roberta Moore

List price: $63.95
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An invaluable reference for professional secretaries and other office workers as well as those who deal with customers over the phone.
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Book details

List price: $63.95
Edition: 1st
Copyright year: 1996
Publisher: Cengage South-Western
Publication date: 10/15/1995
Binding: Paperback
Pages: 168
Size: 8.50" wide x 11.00" long x 0.50" tall
Weight: 0.836
Language: English

Telecommunications in Business
Communications Systems and Equipment
Basic Telephone Communications Skills
Receiving and Making Calls
Professional Telephone Management
International Telephone Communications
Customer Service
Area Codes for Major Cities in the United States and Territories
International Calling Codes for Countries and Major Cities
Teh 24-hour clock