Quick Skills (with Interactive School License CD-ROM and Quick Start Guide)

Name: Quick Skills (with Interactive School License CD-ROM and Quick Start Guide)
Availability: OutOfStock
ISBN: 9780538449243

ISBN-10: 0538449241

ISBN-13: 9780538449243

Edition: 2nd 2009

Authors: Career Solutions Training Group

List price: $926.95

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Description:

Workplace skills are filtering into most areas of business education, taught as part of the course. Quick Skills iMPACT Interactive CD (site license) is a NEW interactive electronic tool built from 5 of the best-selling Quick Skills student Learner Guides. It includes updated versions of Customer Service, Decision Making and Problem Solving, Speaking and Presenting, Teamwork, and What Your Employer Expects. Whether the user is a high school student, post-secondary student, or corporate employee, this series can be used for quick, interactive training in workplace skills. The CD package provides a convenient electronic format that is easy to use and a value for the price. Activities enhance…

Book details

List price: $926.95
Edition: 2nd
Copyright year: 2009
Publisher: Cengage South-Western
Publication date: 3/27/2009
Binding: Digital, Other
Size: 5.25" wide x 7.50" long x 0.50" tall
Weight: 0.220
Language: English



Customer Service


Putting the Customer FirSt. Knowing Your Customers


Pleasing the Customer


Building a Partnership


Providing Superior Service


Soothing Dissatisfied Customers


Customer Service by Telephone


Serving Customers Electronically


Customer Diversity


Decision Making and Problem Solving


Thinking Outside the Box


Critical Thinking Strategies


Decision Making Techniques


The Problem Solving Process


Action versus Reaction


Team Decision Making


Accountability


Creating Positive Change in the Workplace


Speaking and Presenting


Know Your Audience


Proper Preparation


Effective Delivery and Stage Fright


Appearance and Gestures


Visual Aids


Computer Presentations


Interviewing for a Job


Conducting Meetings


Teamwork


What is a Team?


How a Team Functions


Valuing Diversity


Committing to the Team


Making an Impact


Handling Conflict


Risk Taking and TruSt. Team Problem Solving


Being a Leader


What Your Employer Expects


Attitude Is Important


Ethics Count


Getting Along with Others


Good Work Habits


Accepting Responsibility


Providing Customer Service


Being a Team Player