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Quick Skills (with Interactive School License CD-ROM and Quick Start Guide)

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ISBN-10: 0538449241

ISBN-13: 9780538449243

Edition: 2nd 2009

Authors: Career Solutions Training Group

List price: $926.95
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Description:

Workplace skills are filtering into most areas of business education, taught as part of the course. Quick Skills iMPACT Interactive CD (site license) is a NEW interactive electronic tool built from 5 of the best-selling Quick Skills student Learner Guides. It includes updated versions of Customer Service, Decision Making and Problem Solving, Speaking and Presenting, Teamwork, and What Your Employer Expects. Whether the user is a high school student, post-secondary student, or corporate employee, this series can be used for quick, interactive training in workplace skills. The CD package provides a convenient electronic format that is easy to use and a value for the price. Activities enhance…    
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Book details

List price: $926.95
Edition: 2nd
Copyright year: 2009
Publisher: Cengage South-Western
Publication date: 3/27/2009
Binding: Digital, Other 
Size: 5.25" wide x 7.50" long x 0.50" tall
Weight: 0.220
Language: English

Customer Service
Putting the Customer FirSt. Knowing Your Customers
Pleasing the Customer
Building a Partnership
Providing Superior Service
Soothing Dissatisfied Customers
Customer Service by Telephone
Serving Customers Electronically
Customer Diversity
Decision Making and Problem Solving
Thinking Outside the Box
Critical Thinking Strategies
Decision Making Techniques
The Problem Solving Process
Action versus Reaction
Team Decision Making
Accountability
Creating Positive Change in the Workplace
Speaking and Presenting
Know Your Audience
Proper Preparation
Effective Delivery and Stage Fright
Appearance and Gestures
Visual Aids
Computer Presentations
Interviewing for a Job
Conducting Meetings
Teamwork
What is a Team?
How a Team Functions
Valuing Diversity
Committing to the Team
Making an Impact
Handling Conflict
Risk Taking and TruSt. Team Problem Solving
Being a Leader
What Your Employer Expects
Attitude Is Important
Ethics Count
Getting Along with Others
Good Work Habits
Accepting Responsibility
Providing Customer Service
Being a Team Player