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Business 2000 Customer Service

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ISBN-10: 0538431261

ISBN-13: 9780538431262

Edition: 2002

Authors: Career Solutions Training Group

List price: $50.95
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Business 2000: Customer Service is a new way to introduce customer service skills. With information on the importance of customer service, understanding and satisfying the customer's needs, and ways to interact with the customer, the sleek 4-color design holds the user's attention. Learn how to provide superior customer service, ways to handle difficult situations, and more!
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Book details

List price: $50.95
Copyright year: 2002
Publisher: Cengage South-Western
Publication date: 5/7/2001
Binding: Paperback
Pages: 167
Size: 8.50" wide x 10.75" long x 0.50" tall
Weight: 0.792
Language: English

Importance of Superior Customer Service
Understand and Satisfy Customer Needs and Wants
Interact with Customers
Provide Superior Customer Service
Handle Difficult Situations
Build Permanent Customer Relationships