Business 2000 Customer Service

Name: Business 2000 Customer Service
Price: 8.84 USD
Availability: InStock
ISBN: 9780538431262

ISBN-10: 0538431261

ISBN-13: 9780538431262

Edition: 2002

Authors: Career Solutions Training Group

List price: $50.95

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Business 2000: Customer Service is a new way to introduce customer service skills. With information on the importance of customer service, understanding and satisfying the customer's needs, and ways to interact with the customer, the sleek 4-color design holds the user's attention. Learn how to provide superior customer service, ways to handle difficult situations, and more!

Book details

List price: $50.95
Copyright year: 2002
Publisher: Cengage South-Western
Publication date: 5/7/2001
Binding: Paperback
Pages: 167
Size: 8.50" wide x 10.75" long x 0.50" tall
Weight: 0.792
Language: English




Importance of Superior Customer Service



Understand and Satisfy Customer Needs and Wants



Interact with Customers



Provide Superior Customer Service



Handle Difficult Situations



Build Permanent Customer Relationships