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| Preface | |
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| Introduction | |
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| The Challenges of Social Work | |
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| The Mission of Social Work | |
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| Purposes of Social Work | |
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| Social Work Values | |
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| Knowledge Base of Social Work Practice | |
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| Practicing Competently: An Ethical Requirement | |
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| Summary | |
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| Internet Resources | |
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| Internet Exercise | |
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| Related Online Content | |
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| Notes | |
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| Direct Practice: Domain, Philosophy, and Roles | |
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| Domain | |
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| A Philosophy of Direct Practice | |
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| Roles of Direct Practitioners | |
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| Summary | |
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| Internet Resources | |
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| Related Online Content | |
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| Notes | |
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| Overview of the Helping Process | |
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| Common Elements among Diverse Theorists and Social Workers | |
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| The Helping Process | |
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| The Interviewing Process: Structure and Skills | |
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| Summary | |
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| Internet Resources | |
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| Related Online Content | |
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| Notes | |
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| Operationalizing the Cardinal Social Work Values | |
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| The Interaction between Personal and Professional Values | |
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| The Cardinal Values of Social Work | |
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| Ethics | |
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| Summary | |
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| Internet Resources | |
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| Related Online Content | |
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| Skill Development Exercises in Managing Ethical Dilemmas | |
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| Skill Development Exercises in Operationalizing Cardinal Values | |
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| Notes | |
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| Exploring, Assessing, and Planning | |
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| Building Blocks of Communication: Communicating with Empathy and Authenticity | |
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| Roles of the Participants | |
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| Communicating about Informed Consent, Confidentiality, and Agency Policies | |
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| Facilitative Conditions | |
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| Empathic Communication | |
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| Developing Perceptiveness to Feelings | |
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| Accurately Conveying Empathy | |
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| Responding with Reciprocal Empathy | |
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| Authenticity | |
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| Relating Assertively to Clients | |
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| Summary | |
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| Internet Resources | |
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| Exercises in Responding Authentically and Assertively | |
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| Skill Development Exercises in Empathic Communication | |
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| Notes | |
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| Verbal Following, Exploring, and Focusing Skills | |
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| Maintaining Psychological Contact with Clients and Exploring Their Problems | |
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| Verbal Following Skills | |
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| Furthering Responses | |
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| Paraphrasing Responses | |
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| Closed- and Open-Ended Responses | |
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| Seeking Concreteness | |
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| Focusing: A Complex Skill | |
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| Summarizing Responses | |
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| Analyzing Your Verbal Following Skills | |
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| Summary | |
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| Internet Resources | |
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| Related Online Content | |
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| Notes | |
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| Eliminating Counterproductive Communication Patterns | |
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| Impacts of Counterproductive Communication Patterns | |
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| Eliminating Nonverbal Barriers to Effective Communication | |
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| Eliminating Verbal Barriers to Communication | |
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| Gauging the Effectiveness of Your Responses | |
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| The Challenge of Learning New Skills | |
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| Summary | |
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| Internet Resources | |
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| Related Online Content | |
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| Notes | |
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| Assessment: Exploring and Understanding Problems and Strengths | |
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| The Multidimensionality of Assessment | |
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| Defining Assessment: Process and Product | |
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| Assessment and Diagnosis | |
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| Culturally Competent Assessment | |
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| Emphasizing Strengths in Assessments | |
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| Sources of Information | |
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| Questions to Answer in Problem Assessment | |
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| Summary | |
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| Internet Resources | |
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| Related Online Content | |
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| Notes | |
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| Assessment: Intrapersonal and Environmental Factors | |
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| The Interaction of Multiple Systems in Human Problems | |
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| Intrapersonal Systems | |
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| Biophysical Functioning | |
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| Assessing Use and Abuse of Medications, Alcohol, and Drugs | |
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| Assessing Cognitive/Perceptual Functioning | |
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| Assessing Emotional Functioning | |
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| Assessing Behavioral Functioning | |
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| Assessing Motivation | |
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| Assessing Environmental Systems | |
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| Written Assessments | |
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| Summary | |
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| Internet Resources | |
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| Related Online Content | |
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| Notes | |
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| Assessing Family Functioning in Diverse Family and Cultural Contexts | |
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| The Evolution of Family Systems | |
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| Social Work Practice with Families | |
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| Defining Family | |
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| Family Stressors | |
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| A Systems Framework for Assessing Family Functioning | |
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| Systems Concepts | |
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| Family Rules | |
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| Content and Process Levels of Family Interactions | |
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| Assessing Problems Using the Systems Framework | |
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| Dimensions of Family Assessment | |
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| Summary | |
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| Internet Resources | |
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| Related Online Content | |
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| Notes | |
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| Forming and Assessing Social Work Groups | |
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| Classification of Groups | |
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| Formation of Treatment Groups | |
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| Assessing Group Processes | |
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| Formation of Task Groups | |
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| Summary | |
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| Internet Resources | |
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| Related Online Content | |
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| Notes | |
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| Negotiating Goals and Formulating a Contract | |
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| Goals | |
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| Measurement and Evaluation | |
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| Contracting | |
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| Summary | |
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| Internet Resources | |
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| Related Online Content | |
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| Notes | |
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| The Change-Oriented Phase | |
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| Planning and Implementing Change-Oriented Strategies | |
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| Planning Goal Attainment Strategies | |
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| Models of Practice | |
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| The Task-Centered System | |
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| Crisis Intervention | |
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| Cognitive Restructuring | |
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| Solution-Focused Treatment | |
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| Summary | |
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| Internet Resources | |
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| Related Online Content | |
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| Notes | |
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| Developing Resources, Planning, and Advocacy as Intervention Strategies | |
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| Defining Macro Practice | |
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| Opportunities and Challenges | |
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| Developing and Supplementing Resources | |
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| Utilizing and Enhancing Support Systems | |
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| Advocacy and Social Action | |
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| Social Planning/Community Organization | |
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| Strategies and Skills of Community Intervention | |
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| Improving Institutional Environments | |
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| Organizational Environments | |
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| Service Coordination and Interorganizational Collaboration | |
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| Macro Practice Evaluation | |
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| Summary | |
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| Internet Resources | |
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| Related Online Content | |
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| Notes | |
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| Enhancing Family Relationships | |
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| Approaches to Work with Families | |
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| Initial Contacts | |
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| Orchestrating the Initial Family Session | |
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| Intervening with Families: Cultural and Ecological Perspectives | |
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| Intervening with Families: Focusing on the Future | |
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| Giving and Receiving Feedback | |
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| Intervening with Families: Strategies to Modify Dysfunctional Interactions | |
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| Intervening with Families: Modifying Misconceptions and Distorted Perceptions | |
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| Intervening with Families: Modifying Dysfunctional Family Alignments | |
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| Summary | |
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| Internet Resources | |
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| Related Online Content | |
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| Intervening in Social Work Groups | |
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| Stages of Group Development | |
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| The Leader's Role in the Stages of Group Development | |
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| Intervention into Structural Elements of a Group | |
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| Leader Interventions across Stages of Group Development | |
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| New Developments in Social Work with Groups | |
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| Work with Task Groups | |
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| Summary | |
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| Internet Resources | |
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| Related Online Content | |
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| Notes | |
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| Additive Empathy, Interpretation, and Confrontation | |
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| The Meaning and Significance of Client Self-Awareness | |
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| Additive Empathy and Interpretation | |
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| Confrontation | |
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| Summary | |
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| Internet Resources | |
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| Related Online Content | |
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| Skill Development Exercises in Additive Empathy and Interpretation | |
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| Skill Development Exercises in Confrontation | |
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| Notes | |
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| Managing Barriers to Change | |
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| Barriers to Change | |
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| Relational Reactions | |
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| Managing Opposition to Change | |
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| Summary | |
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| Internet Resources | |
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| Related Online Content | |
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| Skill Development Exercises in Managing Relational Reactions and Opposition | |
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| Notes | |
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| The Termination Phase | |
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| The Final Phase: Evaluation and Termination | |
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| Evaluation | |
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| Termination | |
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| Consolidating Gains and Planning Maintenance Strategies | |
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| Summary | |
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| Internet Resources | |
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| Related Online Content | |
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| Notes | |
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| References | |
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| Author Index | |
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| Subject Index | |