Interviewing for Solutions

ISBN-10: 053458473X

ISBN-13: 9780534584733

Edition: 2nd 2002 (Revised)

List price: $81.95
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Authors Peter De Jong and Insoo Kim Berg present an interviewing skills text with a unique solution-focused approach. This unique approach views clients as competent, helps them to visualize the changes they want, and builds on what they are already doing that works. Throughout the book, the authors' present models for solution-focused work, illustrated by examples and supported by research.
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Book details

List price: $81.95
Edition: 2nd
Copyright year: 2002
Publisher: Wadsworth
Publication date: 6/27/2001
Binding: Paperback
Pages: 320
Size: 6.25" wide x 9.00" long x 0.50" tall
Weight: 1.342
Language: English

Insoo Kim Berg, MSW, codeveloped Solution-Focused Brief Therapy and is Director of the Brief Family Therapy Center in Milwaukee, Wisconsin. Her most recent books are Children's Solution Work (with Therese Steiner) and Interviewing for Solutions (with Peter de Jonge).

From Problem Solving to Solution Building
Helping as Problem Solving
The Stages of Problem Solving
A Caveat: The Importance of Trust Development
The Medical Model
Problem Solving: The Paradigm of the Helping Professions
Helping as Solution Building
Concerns about the Problem-Solving Paradigm
History of Solution Building
Solution Building: The Basics
A Second Interview with Rosie
Solution-Building Interviewing Activities
The Stages of Solution Building
Describing the Problem
Developing Well-Formed Goals
Exploring for Exceptions
End of Session Feedback
Evaluating Client Progress
The Client as Expert
Skills for Not Knowing
Basic Interviewing Skills
Formulating Questions
Getting Details
Echoing Clients' Key Words
Open Questions
Practitioners' Nonverbal Behavior
The Use of Silence
Noticing Clients' Nonverbal Behavior
Noticing Process
Affirming Clients' Perceptions
Natural Empathy
Returning the Focus to the Client
Noticing Hints of Possibility
Exploring Client Meanings
Relationship Questions
Amplifying Solution Talk
Leading from One Step Behind
Getting Started: How to Pay Attention to What the Client Wants
When You First Meet Your Client
Names and Small Talk
Clarifying How You Work
Problem Description
Asking for Client Perceptions and Respecting Client Language
How Does the Problem Affect the Client?
What Has the Client Tried?
What Is Most Important for the Client to Work on First?
How to Work with Clients on What They Might Want
Customer-Type Relationship
A Word of Caution
Complainant-Type Relationship
Visitor-Type Relationship
What if Clients Want What Is Not Good for Them?
What if Clients Do Not Want Anything at All?
Influencing Client Cooperation and Motivation
How to Amplify What Clients Want: The Miracle Question
Characteristics of Well-Formed Goals
Importance to the Client
Interactional Terms
Situational Features
The Presence of Some Desirable Behaviors Rather than the Absence of Problems
A Beginning Step Rather than the Final Result
Clients' Recognition of a Role for Themselves
Concrete, Behavioral, Measurable Terms
Realistic Terms
A Challenge to the Client
The Miracle Question
Ah Yan's Miracle Picture
The Williams Family
The Art of Interviewing for Well-Formed Goals
Avoiding Premature Closure
Exploring for Exceptions: Building on Client Strengths and Successes
Interviewing for Exceptions
Ah Yan's Exceptions
Client Successes and Strengths
Respecting the Client's Words and Frame of Reference
Scaling Questions
Presession-Change Scaling
Scaling Motivation and Confidence
Exceptions: The Williams Family
Building toward a Difference that Makes a Difference
Formulating Feedback for Clients
Taking a Break
The Structure of Feedback
The Bridge
Deciding on a Task
Are There Well-Formed Goals?
What Is the Client-Practitioner Relationship?
Are There Exceptions?
Feedback for Ah Yan
Feedback for the Williams Family
Feedback Guidelines
Common Messages
Client in a Visitor Relationship
Client in a Complainant Relationship
Client in a Customer Relationship
Other Useful Messages
The Overcoming-the-Urge Task
Addressing Competing Views of the Solution
Decisions about the Next Session
Cribsheets, Protocols, and Notetaking
Later Sessions: Finding, Amplifying, and Measuring Client Progress
"What's Better?"
Ah Yan
Doing More of the Same
Scaling Progress
Scaling Confidence
Next Steps
The Break
The Second Session with the Williams Family
"What's Better?"
Setbacks, Relapses, and Times When Nothing Is Better
Interviewing the Involuntary: Children, Dyads, and Mandated Clients
Taking a Solution Focus
Key Ideas for Solution Building with Involuntary Clients
Assume a Visiting Relationship
Responding to Anger and Negativity
Listen for Who and What Are Important
Use Relationship Questions to Address Context
Incorporating Nonnegotiable Requirements
Giving Control to Clients
Guidelines, Useful Questions, and a Protocol for Interviewing Involuntary Clients
Building Solutions with Children
Children as Involuntary Clients
Getting Prepared to Meet a Child
Getting Started with Positives
Enlisting Adults as Allies
Getting the Child's Perceptions
Other Tips for Interviewing Children
Interviewing Dyads
Focus on the Relationship
Getting Started
Work toward a Common Goal
Other Tips
Working with Mandated Clients
Getting Started
Getting More Details about the Client's Understandings and What the Client Wants
Asking about Context with Relationship Questions
Coconstructing Competence
Back on Familiar Ground
What about Making Recommendations that the Client Opposes?
Final Word
Interviewing in Crisis Situations
Solution Focus versus Problem Focus
Getting Started: "How Can I Help?"
"What Have You Tried?"
"What Do You Want to Have Different?"
Asking the Miracle Question
Coping Questions
The Case of Jermaine
Coping Exploration
Connecting with the Larger Picture
Using Coping Questions with Clients Who Talk Suicide
Scaling Questions
Scaling Current Coping Ability
Scaling Presession Coping Changes
Scaling the Next Step
Scaling Motivation and Confidence
Feedback: Doing More of What Helps
Gathering Problem-Assessment Information
When the Client Remains Overwhelmed
Early Research at Brief Family Therapy Center
1992-1993 Study Design
Outcome Measurement
Length of Services
Intermediate Outcomes
Final Outcomes
Comparative Data
Other Studies of Solution-Focused Therapy
Professional Values and Human Diversity
Solution Building and Professional Values
Respecting Human Dignity
Individualizing Service
Fostering Client Vision
Building on Strengths
Encouraging Client Participation
Maximizing Self-Determination
Fostering Transferability
Maximizing Client Empowerment
Protecting Confidentiality
Promoting Normalization
Monitoring Change
Diversity-Competent Practice
Outcome Data on Diversity
Diversity and Satisfaction with Services
Agency, Group, and Community Practice
Solution Building and Agency Practice
Relationships with Colleagues
Relationships with Collaterals
Group and Organizational Practice
Group Practice
Organizational Applications
Theoretical Implications
Shifts in Client Perceptions and Definitions
Social Constructionism
Shifting Paradigms
Outcome Data
Shifting Perceptions and Definitions as a Client Strength
Solution-Building Tools
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