Skilled Helper

ISBN-10: 0534367313

ISBN-13: 9780534367312

Edition: 7th 2002

Authors: Gerard Egan

List price: $88.95
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Internationally recognised for its successful problem-management approach to effective helping, this book offers a step-by-step guide to the counselling process.
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Book details

List price: $88.95
Edition: 7th
Copyright year: 2002
Publisher: Wadsworth
Publication date: 7/30/2001
Binding: Hardcover
Pages: 416
Size: 6.69" wide x 9.45" long
Weight: 1.892
Language: English

Gerard Egan, Ph.D., is Emeritus Professor of Psychology and Organizational Studies at Loyola University of Chicago. He has written over a dozen books and currently writes in the areas of communication, counseling, business and organization effectiveness, management development, leadership, the management of innovation and change, and organization politics and culture. He also conducts workshops in these areas both in the United States and abroad and is a consultant at a variety of companies and institutions worldwide.

Laying the Groundworkp. 1
Introduction to Helpingp. 2
Formal and Informal Helpers: A Very Brief Historyp. 3
What Helping Is Aboutp. 3
Positive Psychology and Helpingp. 6
The Two Principal Goals of Helpingp. 7
Does Helping Help?p. 9
Is Helping for Everyone?p. 14
What This Book Is--and What It is Notp. 15
Moving from Smart to Wise: Managing the Shadow Side of Helpingp. 16
Overview of the Helping Modelp. 21
Rational Problem Solving and Its Limitationsp. 23
The Skilled-Helper Model: A Problem-Management and Opportunity-Development Approach to Helpingp. 24
The Stages and Steps of the Helping Modelp. 25
"What's Going On?" Helping Clients Clarify the Key Issues Calling for Changep. 26
"What Solutions Make Sense for Me?" Helping Clients Determine Outcomesp. 28
"What Do I Have to Do to Get What I Need or Want?" Helping Clients Develop Strategies for Accomplishing Goalsp. 30
Action: "How Do I Get Results?" Helping Clients Implement Their Plansp. 31
"How Are We Doing?" Ongoing Evaluation of the Helping Processp. 32
Flexibility in Using the Modelp. 33
Brief Therapy and a Hologram Approach to Helpingp. 35
Problem Management and Culture: A Human Universalp. 36
Using the Model as a "Browser": The Search for Best Practicep. 37
Understanding and Dealing with the Shadow Side of Helping Modelsp. 38
The Helping Relationship: Values in Actionp. 40
The Helping Relationshipp. 42
The Relationship as a Working Alliancep. 43
Values in Actionp. 44
Respect as the Foundation Valuep. 46
Empathy as a Primary Orientation Valuep. 48
Genuineness as a Professional Valuep. 53
Client Empowerment as an Outcome Valuep. 55
A Working Charter: A Client-Helper Contractp. 58
Shadow-Side Realities in the Helping Relationshipp. 59
The Therapeutic Dialoguep. 63
Introduction to Communication and the Skill of Visibly Tuning in to Clientsp. 64
The Importance of Dialogue in Helpingp. 65
Visibly Tuning in to Clients: The Importance of Empathic Presencep. 66
The Shadow Side of Communication Skillsp. 70
Active Listening: The Foundation of Understandingp. 73
Inadequate Listeningp. 75
Empathic Listeningp. 76
Listening to Words: Clients' Stories, Points of View, Decisions, and Intentions or Proposalsp. 77
Listening to Clients' Nonverbal Messages and Modifiersp. 83
Processing What You Hear: The Thoughtful Search for Meaningp. 85
Listening to Oneself: The Helper's Internal Conversationp. 88
The Shadow Side of Listening to Clientsp. 89
Sharing Empathic Highlights: Communicating and Checking Understandingp. 93
Responding Skillsp. 95
The Three Dimensions of Responding Skills: Perceptiveness, Know-How, and Assertivenessp. 95
Sharing Empathic Highlights: Communicating Understanding to Clientsp. 97
The Key Building Blocks of Empathic Highlightsp. 98
Principles for Sharing Highlightsp. 105
Tactics for Communicating Highlightsp. 112
A Caution: The Importance of Empathic Relationshipsp. 112
The Shadow Side of Sharing Empathic Highlightsp. 113
The Art of Probing and Summarizingp. 117
Nonverbal and Verbal Promptsp. 119
Different Forms of Probesp. 120
Using Questions Effectivelyp. 121
Principles in the Use of Probesp. 122
The Relationship Between Sharing Highlights and Using Probesp. 129
The Art of Summarizing: Providing Focus and Directionp. 131
How to Become Proficient in Using Communication Skillsp. 134
Shadow Side Realities of Communication Skillsp. 135
Stage I of the Helping Model and Advanced Communication Skillsp. 137
Step I-A: "What Are My Concerns?" Helping Clients Tell Their Storiesp. 138
An Introduction to Stage I: Identifying and Exploring Problems and Opportunitiesp. 139
Step I-A: "What's Going On?"p. 139
Helping Clients Explore Problem Situations and Unexploited Opportunitiesp. 141
Step I-A and Actionp. 153
Is Step 1-A Enough?p. 157
The Shadow Side of Step I-Ap. 158
Evaluation Questions for Step I-Ap. 161
Reluctant and Resistant Clientsp. 162
Reluctance: Misgivings About Changep. 163
Resistance: Reacting to Coercionp. 165
Principles for Managing Reluctance and Resistancep. 167
Psychological Defenses: The Shadow side of Reluctance and resistancep. 171
Step I-B: I. The Nature of Challengingp. 174
Challenging: The Basic Conceptp. 176
Blind Spots: The Targets of Challengingp. 177
From Blind Spots to New Perspectivesp. 181
The Goals of Challengingp. 184
Applications: From Blind Spots to New Perspectives to Actionp. 184
Step I-B: II. Specific Challenging Skillsp. 199
Advanced Empathic Highlights: The Message Behind the Messagep. 200
Information Sharing: From New Perspectives to Actionp. 205
Helper Self-Disclosurep. 207
Immediacy: Direct, Mutual Talkp. 209
Using Suggestions and Recommendationsp. 214
Confrontationp. 215
Encouragementp. 216
Evaluation Questions for Step I-B: The Use of Specific Challenging Skillsp. 217
Step I-B: III. The Wisdom of Challengingp. 218
Guidelines for Effective Challengingp. 219
Linking Challenge to Actionp. 224
The Shadow Side of Challengingp. 224
Evaluation Questions For Step I-B: The Process and Wisdom of Challengingp. 228
Step I-C: Leverage--Helping Clients Work on the Right Thingsp. 230
The Economics of Helpingp. 231
Screening: The Initial Search for Leveragep. 231
Leverage: Working on Issues That Make a Differencep. 233
Some Principles of Leveragep. 233
Focus and Leverage: The Lazarus Techniquep. 238
Step I-C and Actionp. 239
The Shadow Side of Step I-Cp. 240
Evaluation Questions for Step I-Cp. 240
Stage II: Helping Clients Determine What They Need and Wantp. 241
Introduction to Stage II: "What Solutions Make Sense for Me?" Helping Clients Identify, Choose, and Shape Goalsp. 242
The Three Steps of Stage IIp. 243
Solution-Focused Helpingp. 243
Helping Clients Discover and Use Their Power Through Goal Settingp. 249
Helping Clients Become More Effective Decision Makersp. 251
Step II-A: "What Do I Need and Want?" Possibilities for a Better Futurep. 260
Possibilities for a Better Futurep. 261
Skills for Identifying Possibilities for a Better Futurep. 263
Cases Featuring Possibilities for a Better Futurep. 270
Evaluation Questions for Step II-Ap. 274
Step II-B: "What Do I Really Want?" Moving from Possibilities to Choicesp. 275
From Possibilities to Choicesp. 276
Helping Clients Shape Their Goalsp. 276
Needs Versus Wantsp. 286
Emerging Goalsp. 288
Adaptive Goalsp. 288
The "Real-Options" Approachp. 292
A Bias for Action as a Metagoalp. 292
Evaluation Questions for Step II-Bp. 293
Step II-C: "What Am I Willing to Pay for What I Want?" Commitmentp. 294
Helping Clients Commit Themselves to a Better Futurep. 295
Great Expectations: Client Self-Efficacyp. 301
Stage II and Actionp. 304
The Shadow Side of Goal Settingp. 305
Evaluation Questions for Step II-Cp. 307
Stage III: Helping Clients Develop Strategies to Accomplish Their Goalsp. 309
Step III-A: "How Many Ways Are There to Get What I Need and Want?" Action Strategiesp. 310
Introduction to Stage IIIp. 311
Many Different Paths to Goalsp. 313
"What Support Do I Need to Work for What I Want?"p. 317
"What Working Knowledge and Skills Will Help Me Get What I Need and Want?"p. 319
Linking Strategies to Actionp. 320
Evaluation Questions for Step III-Ap. 322
Step III-B: "What Strategies Are Best for Me?" Best-Fit Strategiesp. 323
"What's Best for Me?" The Case of Budp. 324
Helping Clients Choose Best-Fit Strategiesp. 325
Strategy Samplingp. 327
A Balance-Sheet Method for Choosing Strategiesp. 328
Linking Step III-B to Actionp. 331
The Shadow Side of Selecting Strategiesp. 331
Evaluation Questions for Step III-Bp. 333
Step III-C: "What Kind of Plan Will Help Me Get What I need and Want?" Helping Clients Make Plansp. 334
No Plan of Action: The Case of Frankp. 335
How Plans Add Value to Clients' Change Programsp. 336
Shaping the Plan: Three Casesp. 338
Humanizing the Technology of Constructive Changep. 341
Tailoring Ready-Made Programs to Clients' Needsp. 344
Evaluation Questions for Step III-Cp. 346
The Action Arrow: Making It All Happenp. 347
"How Do I Make It All Happen?" Helping Clients Get What They Want and Needp. 348
Helping Clients Become Effective Tacticiansp. 351
Getting Along Without a Helper: Developing Social Networks for Supportive Challengep. 359
The Shadow Side of Implementing Changep. 363
Referencesp. 369
Name Indexp. 397
Subject Indexp. 403
Table of Contents provided by Syndetics. All Rights Reserved.
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