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List of Figures | |
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List of Tables | |
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Foreword | |
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Preface | |
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Acknowledgments | |
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Planning Your CQI Journey | |
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What Is Quality? | |
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Who Is Interested in Quality? | |
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A Quality Improvement Road Map | |
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Preparing to Collect Data | |
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Identifying an Opportunity for Improvement | |
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Prioritizing Opportunities | |
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Organizing a Team | |
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Clarifying the Process with Flowcharts | |
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Standardizing the Process | |
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Identifying Key Quality Characteristics | |
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Developing Operational Definitions | |
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Data Collection | |
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Data versus Information | |
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Components of a Data Collection Plan | |
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A Template for Data Collection | |
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Understanding Variation | |
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Depicting Variation | |
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Common versus Special Causes of Variation | |
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Consequences of Not Understanding Variation | |
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Using Run and Control Charts to Analyze Process Variation | |
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Constructing Run Charts | |
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Using Run Charts | |
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Using a Run Chart to Help Improve the Preadmission Testing Process | |
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Why Use Control Charts? | |
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The Elements of a Control Chart | |
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Basic Control Chart Theory | |
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Type I and Type II Errors | |
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Dividing a Control Chart into Zones | |
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Deciding Which Control Chart to Use | |
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Control Chart Case Studies | |
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Applying Statistical Thinking to Healthcare Processes | |
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Case Studies | |
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Analyzing the Net Operating Margin | |
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CBC Laboratory Turnaround Time | |
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Tracking the Success of Physical Therapy | |
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Days to Mail a Patient Invoice | |
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Admission Time into an Intensive Care Unit | |
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Emergency Room Bed Transfer Time | |
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Platelet Counts | |
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Primary Caesarian Sections | |
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Ranking Hospitals on Patient Satisfaction | |
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Patient Falls | |
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Use of Restraints with Psychiatric Patients | |
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Medication Errors | |
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Developing Improvement Strategies | |
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The Type of Variation Determines Your Strategy | |
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Right and Wrong Strategies | |
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Changing a Common-Cause System | |
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Tools to Identify KPVs | |
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Continued Monitoring | |
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How Much Improvement Is Enough? | |
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Using Patient Surveys for CQI | |
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A Self-Test on Survey Research | |
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Function of Patient Surveys in CQI | |
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Reliability and Validity | |
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Why Is Reliability Important? | |
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How Much Reliability Is Enough? | |
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Sampling | |
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Interviewer and Nonresponse Bias | |
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Report Format | |
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Benchmark Data | |
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Evaluating the Effectiveness of Interventions | |
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Summary | |
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Formulas for Calculating Control Limits | |
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The X-R Chart | |
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The XmR Chart | |
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The p-Chart | |
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The c-Chart | |
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The u-Chart | |
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References | |
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Index | |