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Global IT Outsourcing Software Development Across Borders

ISBN-10: 0521816041

ISBN-13: 9780521816045

Edition: 2003

Authors: Sundeep Sahay, S. Krishna, Brian Nicholson

List price: $144.00
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Description:

This book offers key insights into how to manage software development across international boundaries. It is based on a series of case studies looking at the relationships between firms from North America, the UK, Japan and Korea with Indian software houses. In these case studies, which have typically been compiled over a 3-4 year timespan, the authors analyze the multi-faceted challenges encountered in managing these Global Software Alliances (GSAs). These challenges range from the conflicts that managers face when dealing with distance, to the tensions of transferring knowledge across time and space, to issues in trying to establish universal standards in a context of constant change, and the problems of identity that developers and clients experience in having to deal with different organizations and countries. Throughout the book, the authors draw on their extensive research and experience to offer constructive advice on how to manage GSAs more effectively.
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Book details

List price: $144.00
Copyright year: 2003
Publisher: Cambridge University Press
Publication date: 11/20/2003
Binding: Hardcover
Pages: 282
Size: 7.00" wide x 9.75" long x 1.00" tall
Weight: 1.628
Language: English

Sundeep Sahay is a Professor in Informatics at the University of Oslo, Norway. After completing his doctoral studies at Florida International University, he has held research and teaching positions at the Universities of Cambridge and Salford in the UK, and at the University of Alberta in Canada.

S. Krishna is a professor at the Indian Institute of Management, Bangalore. His research interests concern global software work arrangements. He holds a PhD in software engineering and chairs IIM's software enterprise management programme, focusing on research and management education in partnership with local software industry.

Brian Nicholson is a lecturer in information systems at the University of Manchester. His research interests focus on the complexities of software development and software outsourcing between UK and Indian companies.

List of figures
List of tables
List of boxes
Foreword
Acknowledgements
List of abbreviations
Introducing the phenomenon of global software work
Globalization and global software work
Globtel's GSA programme In India
The Globtel-Witech relationship: a 'standardization' perspective
Global software work: an identity perspective
The Globtel-MCI relationship: the dialectics of space and place
Managing the knowledge transfer process: the case of Sierra and its Indian subsidiary
The case of Gowing and Eron GSA: power and control
Cross-cultural communication challenges: GSAs between Japanese and Indian firms
Reflections and synthesis on theoretical insights
Managerial implications
Index