Kent Norman received his doctorate from the University of Iowa in experimental psychology and is an associate professor in the Department of Psychology at the University of Maryland. He is the director of the Laboratory for Automation Psychology and Decision Processes (LAPDP) and is a founding member of the Human/Computer Interaction Laboratory (HCIL) in the University of Maryland Institute for Advanced Computer Studies (UMIACS). His research is on judgment and decision making and problem solving, particularly as they pertain to human-computer interaction and cognitive issues in interface design. Dr. Norman is the author of The Psychology of Menu Selection: Designing Cognitive Control at the Human/Computer Interface, and he is the developer of HyperCourseware(TM), a Web-based prototype for electronic educational environments reported on in his online text: Teaching in the Switched On Classroom (1999, http://lap.umd.edu/soc). He is co-author of the QUIS: The Questionnaire for User Interaction Satisfaction, licensed by the university to corporate and government usability labs, and he is currently doing research on 'computer rage'. Dr Norman is the author or co-author of more than 80 journal articles and book chapters.