Talk at Work Interaction in Institutional Settings

Name: Talk at Work Interaction in Institutional Settings
Availability: InStock
ISBN: 9780521376334

ISBN-10: 0521376335

ISBN-13: 9780521376334

Edition: 1992

Authors: Paul Drew, John Heritage, Marjorie Harness Goodwin, John J. Gumperz, Deborah Schiffrin

List price: $106.00

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Description:

Talk at Work is a major collection of studies of language and interaction in a wide variety of institutional and workplace settings, including doctor-patient consultations, legal hearings, mass media, job interviews, visits by health visitors, psychiatric interviews, and calls to emergency services. A theoretical overview of the distinctive contribution made by conversation analysis to our understanding of talk in institutional contexts is followed by reports of the contributors' original empirical research.

Book details

List price: $106.00
Copyright year: 1992
Publisher: Cambridge University Press
Publication date: 2/11/1993
Binding: Paperback
Pages: 596
Size: 5.51" wide x 8.54" long x 1.38" tall
Weight: 1.782



List of contributors


Acknowledgments



Theoretical Orientations



Analyzing talk at work: an introduction




Activity types and language




On talk and its institutional occasions




The Activities of Questioners



Veiled morality: notes on discretion in psychiatry




Footing in the achievement of neutrality: the case of news-interview discourse




Displaying neutrality: formal aspects of informal court proceedings




Answers as interactional products: two sequential practices used in job interviews




The Activities of Answerers



The delivery and reception of diagnosis in the general-practice consultation




On the management of disagreement between news interviewees




Interviewing in intercultural situations




The Interplay Between Questioning and Answering



On clinicians co-implicating recipients' perspective in the delivery of diagnostic news




Dilemmas of advice: aspects of the delivery and reception of advice in interactions between Health Visitors and first-time mothers




The interactional organization of calls for emergency assistance




Contested evidence in courtroom cross-examination: the case of a trial for rape




The rejection of advice: managing the problematic convergence of a "troubles-telling" and a "service encounter"



References


Subject index


Index of names