Talk at Work Interaction in Institutional Settings
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Description: Talk at Work is a major collection of studies of language and interaction in a wide variety of institutional and workplace settings, including doctor-patient consultations, legal hearings, mass media, job interviews, visits by health visitors, psychiatric interviews, and calls to emergency services. A theoretical overview of the distinctive contribution made by conversation analysis to our understanding of talk in institutional contexts is followed by reports of the contributors' original empirical research.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $103.00
Copyright year: 1992
Publisher: Cambridge University Press
Publication date: 2/11/1993
Size: 5.50" wide x 8.75" long x 1.50" tall
|List of contributors|
|Analyzing talk at work: an introduction|
|Activity types and language|
|On talk and its institutional occasions|
|The Activities of Questioners|
|Veiled morality: notes on discretion in psychiatry|
|Footing in the achievement of neutrality: the case of news-interview discourse|
|Displaying neutrality: formal aspects of informal court proceedings|
|Answers as interactional products: two sequential practices used in job interviews|
|The Activities of Answerers|
|The delivery and reception of diagnosis in the general-practice consultation|
|On the management of disagreement between news interviewees|
|Interviewing in intercultural situations|
|The Interplay Between Questioning and Answering|
|On clinicians co-implicating recipients' perspective in the delivery of diagnostic news|
|Dilemmas of advice: aspects of the delivery and reception of advice in interactions between Health Visitors and first-time mothers|
|The interactional organization of calls for emergency assistance|
|Contested evidence in courtroom cross-examination: the case of a trial for rape|
|The rejection of advice: managing the problematic convergence of a "troubles-telling" and a "service encounter"|
|Index of names|