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Business Performance Measurement Unifying Theory and Integrating Practice

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ISBN-10: 0521188768

ISBN-13: 9780521188760

Edition: 2nd 2011 (Revised)

Authors: Andy Neely

List price: $96.95
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Book details

List price: $96.95
Edition: 2nd
Copyright year: 2011
Publisher: Cambridge University Press
Publication date: 3/3/2011
Binding: Paperback
Pages: 528
Size: 6.69" wide x 9.61" long x 1.06" tall
Weight: 1.826
Language: English

Andy Neely is Director of the Centre for Business Performance at Cranfield School of Management and Professor of Operations Strategy and Performance. He has consulted to and worked with numerous organisations including 3M, Andersen Consulting, Aventis, British Aerospace, British Airways, British Telecom, DHL, Diageo, KPMG, NatWest Bank, Pilkington, Reckitt and Colman, and Rolls Royce Aerospace.

List of figures and tables
Introduction Andy Neely
Performance Measurement - Functional Analyses and Theoretical Foundations:
Accounting performance measurement: a review of its purposes and practices
Measuring marketing performance: research practice and challenges
Performance measurement: the operations management perspective
Measuring performance: the supply-chain management perspective
Finding performance: the new discipline in management
A conceptual and operational delineation of performance
Performance Measurement - Frameworks and Methodologies:
Performance measurement frameworks: a review
Beyond budgeting to the adaptive organisation
Theoretical conditions for validity in accounting performance measurement
The validity of measurement frameworks: measurement theory
Performance Measurement - Practicalities and Challenges:
Choosing marketing dashboard metrics
Risk in performance measurement
Measuring knowledge work
Measuring innovation performance
Context-based measurement
Performance Measurement in Public Services:
Measuring the performance of England's primary school teachers: purposes, theories, problems and tensions
Police performance: sovereignty, discipline and governmentality
The development of composite indicators to measure healthcare performance
Perversity in public service performance measurement
Performance Measurement - Emerging Issues and Enduring Questions:
Does pay for performance really motivate employees?
Anomalies of measurement: when it works, but should not
Loosely coupled performance measurement systems