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| Backgrounds | |
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| Getting Started: Writing and Your Career | |
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| Writing--An Essential Job Skill | |
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| Writing for the Global Marketplace | |
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| Using International English | |
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| Four Keys to Effective Writing | |
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| Characteristics of Job-Related Writing | |
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| Ethical Writing in the Workplace | |
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| Successful Employees are Successful Writers | |
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| The Writing Process and Collaboration at Work | |
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| What Writing Is and Is Not | |
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| Researching | |
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| Planning | |
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| Drafting | |
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| Revising | |
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| Editing | |
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| Collaboration Is Crucial to the Writing Process | |
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| Advantages of Collaborative Writing | |
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| Seven Guidelines for Successful Group Writing | |
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| Sources of Conflict in Group Dynamics and How to Solve Them | |
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| Computer-Supported Collaboration | |
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| Correspondence | |
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| Writing Routine Business Correspondence: Memos, Faxes, E-Mails, and Blogs | |
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| What Memos, Faxes, E-Mails, IMs, and Blog Posts Have in Common | |
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| Memos | |
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| Guidelines for Sending Faxes | |
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| E-Mail | |
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| Instant Messages (IMs) for Business Use | |
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| Blogs | |
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| Writing Letters: Some Basics for Communicating with Audiences Worldwide | |
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| Letters in the Age of the Internet | |
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| Letter Formats | |
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| Parts of a Letter | |
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| The Appearance of Your Letters | |
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| Organizing a Standard Business Letter | |
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| Making a Good Impression on Your Reader | |
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| The Five Most Common Types of Business Letters | |
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| Inquiry Letters | |
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| Cover Letters | |
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| Special Request Letters | |
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| Sales Letters | |
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| Customer Relations Letters | |
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| International Business Correspondence | |
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| How to Get a Job: Searchers, Dossiers, Portfolios, R?sum?s, Letters, and Interviews | |
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| Steps the Employer Takes to Hire | |
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| Steps to Follow to Get Hired | |
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| Analyzing Your Strengths and Restricting Your Job Search | |
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| Enhancing Your Professional Image | |
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| Looking in the Right Places for a Job | |
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| Dossiers and Letters of Recommendation | |
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| Preparing a R?sum | |
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| Letters of Application Going to an Interview | |
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| Searching for the Right Job Pays | |
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| Preparing Documents and Visuals | |
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| Designing Successful Documents, Visuals, and Websites | |
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| Organizing Information Visually | |
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| The ABCs of Print Document Design | |
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| Successful Document Design: A Wrap-Up | |
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| The Purpose of Visuals | |
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| Choosing Effective Visuals | |
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| Inserting and Writing About Visuals: Some Guidelines | |
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| Two Categories of Visuals: Tables and Figures | |
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| Tables | |
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| Figures | |
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| Using Visual Ethically | |
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| Using Appropriate Visuals for International Audiences | |
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| Writing for and Designing Websites | |
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| Writing Instructions and Procedures | |
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| Instructions and Your Job | |
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| Why Instructions Are Important | |
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| The Variety of Instructions: A Brief Overview | |
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| Assessing and Meeting Your Audience's Needs | |
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| The Process of Writing Instructions | |
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| Using the Right Style | |
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| Using Visuals Effectively | |
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| The Five Parts of Instructions | |
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| Model of Full Set of Instructions | |
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| Writing Procedures for Policies and Regulations | |
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| Some Final Advice | |
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| Writing Effective Short Reports and Proposals | |
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| Why Short Reports Are Important | |
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| Types of Short Reports | |
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| Seven Guidelines for Writing Short Reports | |
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| Periodic Reports | |
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| Sales Reports | |
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| Progress Reports | |
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| Trip/Travel Reports | |
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| Incident Reports | |
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| Protecting Yourself Legally | |
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| Writing Successful Proposals | |
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| Internal Proposals | |
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| Sales Proposals | |
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| Writing Careful Long Reports | |
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| Characteristics of a Long Report | |
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| The Process of Writing a Long Report | |
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| Parts of a Long Report | |
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| Documenting Sources | |
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| A Model Long Report | |
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| Making Successful Presentations at Work | |
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| Types of Presentations | |
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| Informal Briefings | |
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| Formal Presentations | |
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| A Writer's Brief Guide to Paragraphs, Sentences, and Words | |
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| Paragraphs | |
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| Sentences | |
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| Words | |