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Understanding Generalist Practice

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ISBN-10: 0495171816

ISBN-13: 9780495171812

Edition: 4th 2006 (Revised)

Authors: Karen K. Kirst-Ashman, Grafton H. Hull

List price: $139.95
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Description:

Organized around the authors' coherent and cohesive Generalist Intervention Model, this introductory guide to generalist social work practice provides students with the knowledge and skills they will need to work with individuals and families and the foundation knowledge from a generalist perspective to work with groups, communities, and organizations. It explores the links between micro, mezzo, and macro levels of social work practice and reflects the latest EPAS standards with empowerment and strengths perspectives for partnering with clients.
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Book details

List price: $139.95
Edition: 4th
Copyright year: 2006
Publisher: Wadsworth
Publication date: 2/15/2006
Binding: Hardcover
Pages: 656
Size: 8.25" wide x 10.25" long x 1.00" tall
Weight: 2.882
Language: English

Karen K. Kirst-Ashman is Professor Emerita and former chairperson in the Social Work Department at the University of Wisconsin-Whitewater, where she taught for 28 years. She has written six social work textbooks in multiple editions and numerous publications, articles, and reviews on social work and women's issues. She also has served as a consulting editor on many social work journals. Dr. Kirst-Ashman was a board member of the CSWE from 1998 to 2001 and has served as a CSWE accreditation site visitor on various occasions. She is certified as a licensed clinical social worker in the state of Wisconsin and has been the recipient of the University of Wisconsin-Whitewater Roseman Award for…    

Preface
Introducing Generalist Practice: The Generalist Intervention Model
Introducing Generalist Practice
The Uniqueness of Social Work
Defining Generalist Practice
Defining Generalist Practice: An Eclectic Knowledge Base
Defining Generalist Practice: Emphasis on Client Empowerment
Defining Generalist Practice: Application of a Wide Range of Skills to Target Systems of Any Size
Defining Generalist Practice: Working in an Organizational Structure under Supervision
Defining Generalist Practice: A Wide Range of Roles
Defining Generalist Practice: Critical Thinking Skills
Defining Generalist Practice: Planned Change
The Generalist Intervention Model (GIM)
Planned Change Steps in GIM
Other Practical Generalist Skills: A Perspective on the Rest of the Text
InfoTrac Exercises
On the Internet
Micro Practice Skills: Working with Individuals
Introduction
Micro Skills and the Generalist Intervention Model (GIM)
Interviewing: A Key Micro Skill
Beginning the Worker-Client Relationship
Verbal and Nonverbal Behavior
Eye Contact
Attentive Listening
Facial Expressions
Body Positioning
Warmth, Empathy, and Genuineness
Warmth
Empathy
Genuineness
Client Self-Determination and Empowerment
Starting the Interview
The Interview Setting
How to Dress for the Interview and for the Job
Thinking Ahead about an Interview with a Client
Initial Introductions
Alleviating the Client's Anxiety
Portraying Confidence and Competence
Beginning Statement of Purpose and Role
Conducting the Interview
Verbal Responses to the Client
Overlap of Techniques
Interviewing, Specific Techniques, and the Planned Change Process
Critical Thinking: Challenges in Interviewing
Dealing with Diversity: Cross-Cultural Awareness in Interviewing
Silence in the Interview
Confronting Clients
Involuntary Clients
Suspicion of Untruth
Terminating the Interview
Using Micro Practice Skills in Multiple Roles
InfoTrac Exercises
On the Internet
Mezzo Practice Skills: Working with Groups
Introduction
Benefits of Groups
Mutual Assistance
Connections
Testing
Goal Achievement
Types of Groups
Task Groups
Treatment Groups
Worker Roles in Groups
Broker
Mediator
Educator
Facilitator
Basic Group Dynamics
Group Development
Group Culture, Norms, and Power
Group Size and Composition
Duration
Decision Making in Groups
Group Fuctions and Roles
Micro Skills in Groups
Groups and the Generalist Intervention Model (GIM)
Task and Treatment-Group Skills
Conflict Resolution
Modeling and Coaching
Team Building
Confrontation
Consultation
Coordination
Using Structure
InfoTrac Exercises
On the Internet
Macro Practice Skills: Working with Organizations and Communities
Introduction
Defining Macro Practice
The Organizational Context of Social Work Practice
Professional-Organizational Conflicts
Limitations and Risk Assessment
Theoretical Base for Organizational and Community Change
Social Reform
Social Action
Cause Advocacy
Case Advocacy
Micro Skills for Organizational and Community Change
Mezzo Skills for Organizational and Community Change
Macro Skills for Organizational and Community Change
Evaluating Outcomes
Fund-Raising
Budgeting
Negotiating
Mediating
Influencing Decision Makers
Needs Assessment
Planning
Working with Coalitions
Worker Roles in Organizational and Community Change
Initiator
Negotiator
Advocate
Spokesperson
Organizer
Mediator
Consultant
Generalist Intervention Model (GIM) in Macro Practice
InfoTrac Exercises
On the Internet
Engagement and Assessment in Generalist Practice
Introduction
Engagement
Greeting the Client
Demonstrating Effective Attending Skills
Discussing Agency Services and Client Expectations
Deciding If the Agency and Worker Can Help
Offering Agency and Worker Services to the Client
Orienting the Client to the Helping Process
Completing Required Paperwork
Assessment
How to Approach Assessment
Goals of Assessment
Assessment from a Micro Practice Perspective
Family Assessment
Assessment in Mezzo Practice: Assessing Groups
Assessment in Macro Practice
Assessment, Client Empowerment, and Strengths
InfoTrac Exercises
On the Internet
Planning in Generalist Practice
Introduction
Steps in the Planning Process
Work with Your Client(s)
Prioritize Problems-Which Problem Should You Work on First?
Translate Problems into Needs
Evaluate Levels of Intervention-Selecting a Strategy
Establish Goals
Specify Objectives
Specify Action Steps
Formalize a Contract
Planning in Mezzo Practice
The Complexity of Setting Objectives in Mezzo Practice
Contracts in Mezzo Practice
Planning in Macro Practice
An Approach to Program Planning
InfoTrac Exercises
On the Internet
Implementation Applications
Introduction
Child Maltreatment and Protective Services
Family Preservation Philosophy: Empowering Families
The Generalist Intervention Model: Engagement
The Generalist Intervention Model: Assessment
The Generalist Intervention Model: Planning
The Generalist Intervention Model: Implementation
The Generalist Intervention Model: Evaluation, Termination, and Follow-Up
Empowerment, Child Maltreatment, and Mezzo Practice
Empowerment, Child Maltreatment, and Macro Practice
Crisis Intervention
The Crisis Process
Steps in Crisis Intervention
A Case Example of Crisis Intervention in Micro Practice
Crisis Intervention at the Mezzo Level
Crisis Intervention at the Macro Level
Practice Issues with Populations-at-Risk
Generalist Practice, Empowerment, and the Elderly
Generalist Practice, Empowerment, and People Having Other National Origins
Alcohol and Other Substance Abuse
People with Alcohol Problems
Alcoholism and Family Relationships
The Effects of Alcoholic Parents on Their Children
Your Role in Intervention with Alcoholics
Treatment Approaches for Alcoholism
Other Issues
Empowerment at the Mezzo Level
Empowerment at the Macro Level
InfoTrac Exercises
On the Internet
Evaluation, Termination, and Follow-Up in Generalist Practice
Introduction
Evaluating Social Work Practice
Definition and Purposes of Evaluation
External Factors in Evaluation
Obstacles to Evaluation
The Evaluation Process
Evaluation Designs for Generalist Practice
Single-Subject Designs
Goal-Attainment Scaling
Task-Achievement Scaling
Client Satisfaction Questionnaires
Target-Problem Scaling
Evaluation Designs for Programs
Needs Assessments
Evaluability Assessments
Process Analysis
Program Outcome Analysis
Continuous Quality Assurance Evaluations
Program Monitoring
Issues and Problems in Evaluation
Problems in Generalizability
Wrong Choices of Evaluation Tools
Failure to Involve Clients in the Evaluation Process
Staff Distrust of Evaluation
Evaluation Process Interference with Service Giving
Alternative Explanations for Program Outcomes
Unanticipated Consequences
Termination and Follow-Up
Ethical Practice and Critical Thinking about Termination
Terminating Professional Relationships
Tasks of Termination
Planned Terminations
Unplanned Terminations
Other Points about Termination
Reactions and Feelings in Terminations
Helping Clients at Termination
Stabilization of Change
Client Follow-Up
Doing the Follow-Up
Overcoming Barriers to Follow-Up
InfoTrac Exercises
On the Internet
Understanding Families
Introduction
Families and the Generalist Intervention Model
Family Assessment
Assessing Family Communication
Assessing Family Structure
Assessing Life-Cycle Adjustments
Impacts of the Impinging Social Environment
Family Conflicts, Problems, and Their Resolutions
Partner Difficulties
Parent-Child Relationship Difficulties
Personal Problems of Individual Family Members
External Environmental Stresses: The Impact of Social and Economic Forces
Variations in Family Structures
Single-Parent Families
Remarriage and Blended Families
Enhancing Cultural Competency: Family Assessment and Keys to Empowerment
Acculturation
Immigration History
School Adjustment
Employment
Male and Female Interactive Patterns
Role of Extended Family
InfoTrac Exercises
On the Internet
Working with Families
Introduction
Generalist Practice with Families
Family Treatment and the Planned Change Process
Strategizing for Family Intervention: Do You Always Have to See the Entire Family?
Engagement, Assessment, and Planning with Families
Alleviate or at Least Minimize Early Apprehension
Ask Family Members to Explain What Is Wrong
Establish Agreement about What Is Wrong
Concentrate on How Family Members Relate to Each Other
Establish Commitment to a Plan of Action
Implementation of Family Intervention
Reframing
Teaching Families Problem-Solving Techniques
Teaching Child-Management Methods
Offering Families Support
Role Playing
Videotaping
Homework Assignments
Evaluation, Termination, and Follow-Up with Families
Family Issues and Services
Multiproblem Families
Family Preservation
Enhancing Cultural Competency: Diversity and Families
The Current Status of Family Services
Macro Practice with Families: Promoting Social and Economic Justice
InfoTrac Exercises
On the Internet
Values, Ethics, and the Resolution of Ethical Dilemmas
Introduction
The NASW Code of Ethics
Social Workers' Ethical Responsibilities to Clients
Social Workers' Ethical Responsibilities to Colleagues
Social Workers' Ethical Responsibilities in Practice Settings
Social Workers' Ethical Responsibilities as Professionals
Social Workers' Ethical Responsibilities to the Social Work Profession
Social Workers' Ethical Responsibilities to the Broader Society
The Canadian Association of Social Workers' Code of Ethics
Ethical Dilemmas
Conceptualizing and Addressing an Ethical Dilemma: Decision-Making Steps
Recognize the Problem
Investigate the Variables Involved
Get Feedback from Others
Appraise What Values and Ethical Standards Apply to the Dilemma
Evaluate the Dilemma on the Basis of Established Ethical Principles
Identify and Think About Possible Alternatives to Pursue
Weigh the Pros and Cons of Each Alternative
Make Your Decision
Ranking Ethical Principles: Loewenberg, Dolgoff, and Harrington's "Ethical Principles Screen"
People Have the Right to Exist with Their Basic Needs Met
People Have the Right to Treatment That Is Fair and Equal
People Have the Right to Have Free Choice and Freedom
People Have the Right to Experience Injury That Is Minimal or Nonexistent
People Have the Right to Cultivate a Good Quality of Life
People Have the Right to Secure Their Privacy and Confidentiality
People Have the Right to Understand the Truth and All Available Information
Postscript
Discussion and Resolution of Ethical Dilemmas in Generalist Practice Contexts
Confidentiality and Privileged Communication
Self-Determination and Paternalism
Dual Relationships
Telling the Truth
Laws, Policies, and Regulations
Whistle-Blowing
Distribution of Limited Resources
Personal and Professional Values
InfoTrac Exercises
On the Internet
Culturally Competent Social Work Practice
Introduction
Diversity in the United States
Race and Ethnicity
Disabilities
Historic and Current Discrimination
Barriers to Culturally Competent Social Work
Integrating Cultural Competence in the Generalist Intervention Model
Engagement
Assessment
Planning
Implementation
Evaluation
Termination and Follow-Up
Practice Knowledge and Skills
Native Americans/First Nations Peoples
Hispanics/Latinos
African Americans
Asian Americans and Pacific Islanders
People with Disabilities
Developing Culturally Competent Interventions
InfoTrac Exercises
On the Internet
Gender-Sensitive Social Work Practice
Introduction
Gender Sensitivity
Women and the Generalist Intervention Model
A Feminist Perspective on Micro, Mezzo, and Macro Aspects of Generalist Practice
A Definition of Feminism for Practitioners
Micro Practice with Women: Common Problems
Stressful Life Events
Lack of Self-Esteem and a Sense of Powerlessness
Empowering Women in Micro Practice
Enhance Self-Esteem
Increase Assertiveness
Expand Options
Change Old Rules and Expectations
Macro-Level Empowerment: Help Women Work Together
Common Circumstances Facing Women
Women as Survivors of Sexual Assault
The Feminist Perspective on Sexual Assault
Reactions to Rape
Counseling Survivors of Sexual Assaults
Macro Perspectives on Sexual Assault
Battered Women
A Profile of Battered Women
Survivors versus Victims: A Strengths Perspective
The Abusive Perpetrator
The Battering Cycle
Why Does She Stay?
Counseling Battered Women
Suggestions for Macro Practice on Behalf of Battered Women
The Feminization of Poverty
Micro and Mezzo Perspectives on Women and Poverty
Macro Perspectives on Women and Poverty
InfoTrac Exercises
On the Internet
Advocacy
Introduction
Defining Advocacy
Advocacy and the Generalist Intervention Model
Case Advocacy
Cause Advocacy
Useful Skills in Advocacy
The Goals of Advocacy
Targets of Advocacy
History of Advocacy in Social Work
Observations about Advocacy
Observations about Power
Observations about Organizations
Observations about Clients
Knowledge Required by Advocates
Knowing the Rights of Clients
Avenues of Appeal
Available Resources
Tactics and Strategies of Intervention
Assessment in Advocacy Situations
Self-Assessment
What Are Your Sources of Power?
Other Assessment Considerations
Planning in Advocacy Situations
The Ultimate Decision
Intervention: Advocacy Strategies and Tactics
Persuasion
Fair Hearings and Legal Appeals
Political and Community Pressure
Using the Media
Petitioning
Selecting a Strategy for Advocacy
Whistle-Blowing
Legislative Advocacy
Factors Affecting Legislative Advocacy
Steps in Legislative Advocacy
InfoTrac Exercises
On the Internet
Brokering and Case Management
Introduction
A Definition of Brokering
The Importance of the Brokering Role in Generalist Practice
The Effective Broker
The Importance of Knowing Resources
Types of Resources
The Planned Change Process in Brokering
Case Management
What Is Case Management?
The Importance of Case Management for Generalist Practice
Assessment
Planning
Implementation
Evaluation in Case Management
Termination in Case Management
Follow-Up in Case Management
Factors Influencing Case Management Service Delivery
InfoTrac Exercises
On the Internet
Recording in Generalist Social Work Practice
Introduction
The Importance of Writing in Social Work
What Is in the Record?
Recording Formats
Process Recording
Using Videotapes and Audiotapes
Progress Notes
Narrative Recording
Summaries of Case Conferences
Problem-Oriented Recording
Standardized Forms
Recording Progress in Groups
Writing Letters
Memos
Recording in Meetings
Other Types of Recording Formats
Technological Advances
Computers
E-Mail
Faxes
Writing Skills and Recording
Privacy Principles
InfoTrac Exercises
On the Internet
Bibliography
Credits
Name Index
Subject Index
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