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Preface | |
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Introduction to Case Management | |
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Case Management Defined | |
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Traditional Case Management | |
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Case Management Today | |
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The Process of Case Management | |
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Assessment | |
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Planning | |
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Implementation | |
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Three Components of Case Management | |
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Principles and Goals of Case Management | |
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Integration of Services | |
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Continuity of Care | |
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Equal Access to Services | |
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Quality Care | |
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Client Empowerment | |
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Evaluation | |
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Chapter Summary | |
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Chapter Review | |
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Historical Perspectives on Case Management | |
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Perspectives on Case Management | |
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Case Management as a Process | |
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Client Involvement | |
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The Role of the Case Manager | |
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Utilization Review and Cost-Benefit Analysis | |
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The History of Case Management | |
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A Pioneering Institution | |
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Early Pioneers | |
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The Impact of World Wars I and II and the American Red Cross | |
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The Impact of Federal Legislation | |
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The Impact of Managed Care | |
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History of Managed Care | |
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Defining Managed Care | |
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Models of Managed Care | |
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Expanding the Responsibilities of Case Management | |
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Chapter Summary | |
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Chapter Review | |
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Models of Case Management | |
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Models of Case Management | |
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Role-Based Case Management | |
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Organization-Based Case Management | |
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Responsibility-Based Case Management | |
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Roles in Case Management | |
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Advocate | |
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Broker | |
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Coordinator | |
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Consultant | |
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Counselor | |
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Planner | |
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Problem Solver | |
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Recordkeeper | |
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Wanted: Case Managers | |
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Job Announcement #1: Case Manager | |
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Summary | |
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Duties and Responsibilities | |
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Minimum Job Requirements | |
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Job Announcement #2: Case Manager/Administrator | |
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Summary | |
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Duties and Responsibilities | |
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Minimum Job Requirements | |
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Knowledge, Skills, and Abilities Required | |
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Chapter Summary | |
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Chapter Review | |
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The Assessment Phase of Case Management | |
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Application for Services | |
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The Interview | |
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Evaluating the Application for Services | |
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Case Assignment | |
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Documentation and Report Writing | |
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Process Recording and Summary Recording | |
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Intake Summaries | |
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Staff Notes | |
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Chapter Summary | |
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Chapter Review | |
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Effective Intake Interviewing Skills | |
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Attitudes and Characteristics of Interviewers | |
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Essential Communication Skills | |
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Interviewing Skills | |
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Interviewing Pitfalls | |
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Chapter Summary | |
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Chapter Review | |
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Service Delivery Planning | |
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Revisiting the Assessment Phase | |
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Developing a Plan for Services | |
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Identifying Services | |
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Information and Referral Systems | |
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Setting Up a System | |
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Gathering Additional Information | |
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Data Collection Methods for the Case Manager | |
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Interviewing | |
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Testing | |
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Chapter Summary | |
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Chapter Review | |
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Building a Case File | |
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Medical Evaluation | |
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Medical Exams | |
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Medical Terminology | |
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Psychological Evaluation | |
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Referral | |
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The Process of Psychological Evaluation | |
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Social History | |
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Other Types of Information | |
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Chapter Summary | |
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Chapter Review | |
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Service Coordination | |
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Coordinating Services | |
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Resource Selection | |
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Making the Referral | |
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Monitoring Services | |
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Working with Other Professionals | |
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Advocacy | |
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How to Be a Good Advocate | |
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Teamwork | |
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Treatment Teams | |
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Types of Teams | |
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Teams with Families and Friends | |
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Benefits of Teams | |
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Chapter Summary | |
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Chapter Review | |
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Working Within the Organizational Context | |
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Understanding the Organizational Structure | |
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The Organization's Plan | |
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Structure of the Organization | |
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The Informal Structure | |
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The Organizational Climate | |
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Managing Resources | |
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What Exactly Is a Budget? | |
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Features of a Budget | |
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Sources of Revenue | |
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Improving Services | |
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What Is Quality? | |
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Conducting a Utilization Review | |
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Planning Quality Assurance Programs | |
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Chapter Summary | |
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Chapter Review | |
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Ethical and Legal Issues | |
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Family Disagreements | |
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Working with Potentially Violent Clients | |
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Confidentiality | |
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Confidentiality and Technology | |
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Confidentiality and Interpreting | |
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Duty to Warn | |
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Working in the Managed Care Environment | |
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Autonomy | |
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Client Preferences: One Component of Autonomy | |
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Autonomy and End-of-Life Issues | |
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Breaking the Rules | |
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Chapter Summary | |
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Chapter Review | |
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Surviving as a Case Manager | |
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Themes in Case Management Today | |
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Performance of Multiple Roles | |
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Organizational Abilities | |
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Communication Skills | |
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Setting-Specific Knowledge | |
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Ethical Decision Making | |
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Boundaries | |
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Critical Thinking | |
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Personal Qualities | |
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Case Study | |
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Survival Skills | |
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The Prevention of Burnout | |
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Managing Time | |
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Time-Management Techniques | |
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Assertiveness | |
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Chapter Summary | |
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Chapter Review | |
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Glossary | |