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Introduction to Operations Management | |
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What Is Operations Management? | |
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Links to Practice: The E-tailers | |
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Differences between Manufacturing and Service Organizations | |
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Links to Practice: U.S. Postal Service | |
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Operations Management Decisions | |
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Links to Practice: Texas Instruments Incorporated | |
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Plan of This Book | |
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Historical Development | |
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Why OM? | |
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Historical Milestones | |
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The Industrial Revolution | |
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Scientific Management | |
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The Human Relations Movement | |
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Management Science | |
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The Computer Age | |
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Just-in-Time | |
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Total Quality Management | |
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Business Process Reengineering | |
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Flexibility | |
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Time-Based Competition | |
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Supply Chain Management | |
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Global Marketplace | |
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Environmental Issues | |
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Electronic Commerce | |
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Today's OM Environment | |
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Operations Management in Practice | |
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Om Across The Organization | |
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Inside Om | |
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Chapter Highlights/Key Terms | |
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Discussion Questions | |
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Case: Hightone Electronics, Inc.Case: Creature Care Animal Clinic (A).Interactive Learning | |
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Operations Strategy And Competitiveness | |
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The Role of Operations Strategy | |
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The Importance of Operations Strategy | |
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Developing a Business Strategy | |
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Mission | |
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Environmental Scanning | |
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Core Competencies | |
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Putting It Together | |
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Links to Practice: Dell Computer Corporation | |
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Developing an Operations Strategy | |
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Competitive Priorities | |
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Links to Practice: Southwest Airlines Company | |
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Links to Practice: FedEx Corporation | |
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The Need for Trade-Offs | |
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Order Winners and Qualifiers | |
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Translating Competitive Priorities into Production Requirements | |
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Strategic Role of Technology | |
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Types of Technology | |
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Technology as a Tool for Competitive Advantage | |
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Productivity | |
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Measuring Productivity | |
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Interpreting Productivity Measures | |
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Productivity and Competitiveness | |
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Productivity and the Service Sector | |
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Om Across The Organization | |
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Inside Om | |
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Chapter Highlights/Key Terms/Formula Review | |
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Solved Problems | |
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Discussion Questions/Problems | |
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Internet Challenge: Demonstrating Your Knowledge Of Om | |
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Virtual Company: Welcome To Kaizen Consulting | |
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Bibliography | |
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Case: Prime Bank Of Massachusetts | |
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Case: Boseman Oil And Petroleum (Bop).Interactive Learning | |
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Internet Challenge: Understanding Strategic Differences | |
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Virtual Company: Getting Acquainted With Valley Memorial Hospital | |
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Bibliography | |
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The Service Package | |
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Differing Service Designs | |
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Om Across The Organization | |
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Inside Om | |
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Chapter Highlights | |
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Key Terms/Formula Review/Solved Problems | |
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Discussion Questions/Problems | |
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Case: Biddy's Bakery (Bb).Case: Creature Care Animal Clinic (B).Interactive Learning | |
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Internet Challenge: Country Comfort Furniture | |
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Virtual Company: Service Package And Processes At Valley Memorial Hospital | |
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Bibliography | |
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Product Design | |
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Design of Services Versus Goods | |
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The Product Design Process | |
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Idea Development | |
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Links to Practice: IBM Corporation | |
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Product Screening | |
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Preliminary Design and Testing | |
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Final Design | |
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Factors Impacting Product Design | |
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Design for Manufacture | |
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Product Life Cycle | |
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Concurrent Engineering | |
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Remanufacturing | |
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Process Selection | |
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Types of Processes | |
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Designing Processes | |
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Process Performance Metrics | |
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Linking Product Design and Process Selection | |
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Product Design Decisions | |
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Links to Practice: The Babcock & Wilcox Company | |
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Competitive Priorities | |
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Facility Layout | |
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Product and Service Strategy | |
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Degree of Vertical Integration | |
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Technology Decisions | |
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Information Technology | |
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Links to Practice: Using GPS Technology in Product Advertising | |
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Automation | |
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Links to Practice: Performing Robotic Surgery.e-Manufacturing | |
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Designing Services | |
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How Are Services Different from Manufacturing? | |
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How Are Services Classified? | |
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�Product Design And Process Selection | |
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E-Commerce | |
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Types of E-Commerce | |
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Business-to-Business (B2B) E-Commerce | |
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The Evolution of B2B Commerce | |
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The Benefits of B2B E-Commerce | |
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Business-to-Consumer (B2C) E-Commerce | |
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Consumer-to-Consumer (C2C) E-Commerce | |
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Peer-to-Peer (P2P) E-Commerce | |
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M-Commerce | |
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What Is a Supply Chain? | |
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Components of a Supply Chain | |
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External Suppliers | |
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Internal Functions | |
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External Distributors | |
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The Bullwhip Effect | |
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Causes of the Bullwhip Effect | |
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Counteracting the Bullwhip Effect | |
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Factors Affecting Supply Chain Management | |
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Consumer Expectations and Competition | |
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Links to Practice: Lands' End | |