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Preface | |
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An Introduction To Supply Chain Management | |
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The Evolution of the Supply Chain | |
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How the Supply Chain Works | |
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The Evolving Structure of Supply Chains | |
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Participants in the Supply Chain | |
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Aligning the Supply Chain with Business Strategy | |
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Chapter Summary | |
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Discussion Questions | |
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The Retail Distribution Channel | |
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Participants in the Distribution Channel | |
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Types of Channels | |
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Channel Relationships | |
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Chapter Summary | |
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Discussion Questions | |
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Supply Chain Operations: Planning | |
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Five Links in the Chain | |
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Demand Forecasting | |
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Product Pricing | |
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Inventory Management | |
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Chapter Summary | |
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Discussion Questions | |
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Supply Chain Operations: Sourcing Materials And Making Products | |
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Procurement | |
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Credit and Collections | |
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Product Design | |
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Production Scheduling | |
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Facility Management | |
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Chapter Summary | |
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Discussion Questions | |
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Supply Chain Operations: Deliveries And Returns | |
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Order Management | |
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Delivery Scheduling | |
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The Reality of Returns | |
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Outsourcing Supply Chain Operations | |
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Chapter Summary | |
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Discussion Questions | |
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Technology And Supply Chain Coordination | |
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The "Bullwhip Effect" | |
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Coordinating the Supply Chain | |
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Collaborative Planning, Forecasting, and Replenishment | |
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Starting Supply Chain Collaboration | |
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Information Systems | |
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Inventory Management Systems | |
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Assessing Technology and System Needs | |
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Chapter Summary | |
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Discussion Questions | |
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Measuring Performance: Supply Chain Metrics | |
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Four Types of Markets | |
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Market Performance Categories | |
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Customer Service Metrics | |
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Internal Efficiency Metrics | |
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Demand Flexibility Metrics | |
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Product Development Metrics | |
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Collecting and Using Performance Data | |
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Spotlighting Problems and Opportunities | |
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Chapter Summary | |
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Discussion Questions | |
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Defining Supply Chain Opportunities | |
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Identifying Opportunities | |
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Combining System Design and Strategy | |
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Initial Project Plans and Budgets | |
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Chapter Summary | |
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Discussion Questions | |
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Developing Supply Chain Systems | |
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Organizing a Systems Development Project | |
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Designing a Supply Chain System | |
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Creating a System Prototype | |
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Final Planning and Budgeting | |
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The Build Phase | |
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Chapter Summary | |
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Discussion Questions | |
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The Real-Time Supply Chain And Beyond | |
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Power on Demand | |
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Global Sourcing | |
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Retail Technology Trends | |
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Thinking Strategically | |
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Adaptive Networks | |
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Chapter Summary | |
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Discussion Questions | |
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Glossary | |
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Index | |