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| Introduction to Quality | |
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| The Meaning of Quality and Quality Improvement | |
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| A Brief History of Quality Control and Improvement | |
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| Statistical Methods for Quality Control and Improvement | |
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| Quality and Productivity | |
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| Quality Costs | |
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| Legal Aspects of quality | |
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| Implementing Quality Improvement | |
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| Management Aspects of Quality | |
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| Introduction | |
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| Quality Philosophy and Management Strategies | |
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| The DMAIC Process | |
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| Tools and Techniques for Quality Control and Improvement | |
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| Introduction | |
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| Chance and Assignable Causes of Quality Variation | |
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| The Control Chart | |
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| The Rest of the Magnificent Seven | |
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| Implementing SPC in a Quality Improvement Program | |
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| An Application of SPC | |
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| Applications of Quality Process and Quality Improvement Tools in Transactional and Service Businesses | |
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| Statistical Inference about Product and Process Quality | |
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| Describing Variation | |
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| Probability Distributions | |
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| The Normal Distribution | |
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| Statistical Inference | |
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| Statistical Inference for a Single Sample | |
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| Statistical Inference for Two | |
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| Control Charts for variables | |
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| Introduction | |
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| and R x Charts | |
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| and S Charts | |
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| Shewart Control Chart for Individual Measurements | |
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| Summary of Procedures for , R, S, and Individuals Charts | |
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| Example Applications of , R, S, and Individuals Charts | |
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| Cumulative Sum Control Charts | |
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| Exponentially Weighted Moving Average Control Charts | |
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| Process Capability Analysis Using Control Charts | |
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| Control Charts for Attributes | |
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| Introduction | |
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| The Control Chart for Fraction Nonconforming | |
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| Control Charts for Nonconformities (Defects) | |
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| Choice between Attributes and Variables Control Charts | |
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| Guidelines for Implementing Control Charts | |
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| Lot-by-Lot Acceptance Sampling Procedures | |
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| The Acceptance Sampling Problem | |
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| Single-Sampling Plans for Attributes | |
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| Double, Multiple, and Sequential Sampling | |
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| Military Standard 105E (ANSI/ASQC Z1.4, ISO 2859) | |
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| The DodgeRomig Sampling Plans | |
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| Military Standard 414 (ANSI/ASQ Z1.9) | |
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| Chain Sampling | |
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| Continuous Sampling | |
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| Skip-Lot Sampling Plans | |
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| Process Design and Improvement with Designed Experiments | |
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| What Is Experimental Design? | |
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| Examples of Designed Experiments in Process and Product Improvement | |
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| Guidelines for Designing Experiments | |
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| The Analysis of Variance | |
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| Factorial Experiments | |
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| The 2k Factorial Design | |
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| Fractional Replication of the 2k Design | |
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| Response Surface Methods | |
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| Robust Product and Process Design | |
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| Reliability | |
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| Basic Concepts of Reliability | |
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| Life Distributions | |
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| Instantaneous Failure Rate | |
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| Life Cycle Reliability | |
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| Determining System Reliability from Component Reliabilities | |
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| Life Testing and Reliability Estimation | |
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| Availability and Maintainability | |
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| Failure Mode and Effects Analysis | |
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| References | |
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| Glossary | |
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| Appendix | |
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| Summary of Common Probability Distribution Cities Used in Quality Control and Improvement | |
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| Cumulative Standard Normal Distribution | |
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| Percentage Points of the Distribution | |
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| Percentage Points of the t Distribution | |
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| Percentage Points of the F Distribution | |
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| Factors for Constructing Variables Control Charts | |
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| Answers to Selected Exercises | |
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| Index | |