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Alternative Dispute Resolution for Organizations How to Design a System for Effective Conflict Resolution

ISBN-10: 0471643238

ISBN-13: 9780471643234

Edition: 1998

Authors: Allan J. Stitt

List price: $38.00
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Description:

Alternative Dispute Resolution (ADR) is a rapidly growing field, due to its popularity as an alternative to long and expensive lawsuits. ADR involves resolving disputes of any kind outside of the judicial system, through negotiation, mediation, arbitration, and other processes. This book is for people who work within organizations and are involved in disputes themselves, or for people who are required to deal with or resolve disputes. It covers how to set up a dispute resolution process in an organization.
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Book details

List price: $38.00
Copyright year: 1998
Publisher: John Wiley & Sons, Incorporated
Publication date: 1/10/2000
Binding: Paperback
Pages: 256
Size: 6.00" wide x 8.75" long x 0.50" tall
Weight: 0.748
Language: English

Preface
Acknowledgements
Introduction to ADR
Diagnosis
Diagnosis of the Organization
Diagnosis of the Disputes
Dispute Resolution Requirements
Interests
Interest-Based Negotiation
Interest-Based Mediation
Rights
Exits and Re-entries
creativity
Training and Evaluation
ADR In External Disputes
Concluding Thoughts
Sample Multi-Step ADR Clause
Procedure Manual for Mediation of Credit Disputes Between Bank of Montreal and Small-and Medium-Sized Enterprises (SME's)
Ontario Human Rights Commission Mediation Procedures Manual
Bibliography
Index