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Supervision in the Hospitality Industry

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ISBN-10: 0471549045

ISBN-13: 9780471549048

Edition: 2nd 1992

Authors: Jack Miller, Karen A. Drummond, Mary Porter

List price: $59.95
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Book details

List price: $59.95
Edition: 2nd
Copyright year: 1992
Publisher: John Wiley & Sons, Incorporated
Publication date: 5/6/1992
Binding: Hardcover
Pages: 400
Size: 7.64" wide x 9.57" long x 0.95" tall
Weight: 1.980
Language: English

INTRODUCTION TO SUPERVISION. The Supervisor as Manager. The Supervisor as Leader. HUMAN RESOURCE SKILLS. Job Descriptions and Performance-Based Objectives. Recruiting and Selection. Orientation and Training. Evaluating Performance. Disciplining Employees. LEADERSHIP SKILLS. Communicating Effectively. Creating a Positive Work Climate. MANAGEMENT SKILLS. Decision-Making and Problem-Solving. Delegating. Planning and Organizing. Controlling Quality Costs. Special Supervisory Issues.