Service Management Strategy and Leadership in Service Business

ISBN-10: 0471494399

ISBN-13: 9780471494393

Edition: 3rd 2001 (Revised)

Authors: Richard A. Normann

List price: $80.00 Buy it from $5.14
This item qualifies for FREE shipping

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

30 day, 100% satisfaction guarantee

If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.

Learn more about our returns policy

Description:

The production of intangible products poses unique challenges to the world of management. This text provides a comprehensive framework on these issues, and looks into the characteristics and conditions necessary for success.
New Starting from $82.85
what's this?
Rush Rewards U
Members Receive:
coins
coins
You have reached 400 XP and carrot coins. That is the daily max!
Study Briefs

Limited time offer: Get the first one free! (?)

All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.

Add to cart
Study Briefs
Business Ethics Online content $4.95 $1.99
Add to cart
Study Briefs
Business Law Online content $4.95 $1.99
Add to cart
Study Briefs
Management Online content $4.95 $1.99
Customers also bought
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading

Book details

List price: $80.00
Edition: 3rd
Copyright year: 2001
Publisher: John Wiley & Sons, Incorporated
Publication date: 1/17/2001
Binding: Paperback
Pages: 256
Size: 5.75" wide x 8.75" long x 0.75" tall
Weight: 0.880
Language: English

The Myth and Reality of a Service Society
The New Economic Equation
Service Management Systems
Dynamic Diagnosis: Virtuous Circles and Vicious Circles
The Service Concept
Why Strategic Human Resource Development?
Getting People to Grow
The Client as Customer-the Client as Coproducer
Technology, Tools and Setting
Image
The Art and Science of Pricing
Creating, Reproducing and Refining Business Ideas
Diversification and Internationalization
Quality
Culture and Dominating Ideas as Management Tools
Change and Leadership
References
Index
Free shipping on orders over $35*

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

Learn more about the TextbookRush Marketplace.

×