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Becoming a Master Manager A Competency Framework

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ISBN-10: 047136178X

ISBN-13: 9780471361787

Edition: 3rd 2003 (Revised)

Authors: Robert E. Quinn, Sue R. Faerman, Michael E. McGrath, Michael P. Thompson

List price: $84.95
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Built around a framework of leadership competency, the Competing Values Model, this is the third edition of a unique skills based management text. The 4 perspectives of the model require managerial leaders to play 8 roles, building managerial skills.
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Book details

List price: $84.95
Edition: 3rd
Copyright year: 2003
Publisher: John Wiley & Sons, Incorporated
Publication date: 7/15/2002
Binding: Paperback
Pages: 400
Size: 7.75" wide x 9.25" long x 0.75" tall
Weight: 1.496

Robert E. Quinn (Ann Arbor, MI) is a professor at the University of Michigan and an expert on organizational behavior and human resource management issues. His books include Beyond Rational Management, Becoming a Master Manager, and Deep Change.

The Evolution of Management Models: A New Approach
Learning the Hard Way: The Case of a Limited Model
Models of Management
An Evolutionary Perspective
The Four Models in a Single Framework
The Use of Opposing Models
Behavioral Complexity and the Effectiveness of Managerial Leaders
Becoming a Manager: The Need for New Competencies
The Eight Roles at Different Organization Levels
The Negative Zone
Identifying the Core Competencies
Organizing the Learning Process
Assignment: Preassignment
Assignment: Familiarizing Yourself with the Competing Values Framework
The Mentor Role
Assessment: Anchors and Oars
Learning: Understanding Self and Others
Analysis: Using the Johari Window for Understanding Self
Practice: Practicing Empathy
Application: Soliciting Feedback
Assessment: Communication Skills
Learning: Communicating Effectively
Analysis: Using the Left-Hand Column to Develop Your Communication Skills
Practice: Working in the Left-Hand Column
Application: Developing Your Reflective Listening Skills
Assessment: Assumptions about Performance Evaluations
Learning: Developing Employees
Analysis: United Chemical Company
Practice: What Would You Include in the Performance Evaluation?
Application: The Mentor at Work
The Facilitator Role
Assessment: Are You a Team Player?
Learning: Building Teams
Analysis: Stay-Alive, Inc.
Practice: "Students as Customers" Task Force
Application: Team-Building Action Plan
Assessment: Meeting Evaluation
Learning: Using Participative Decision Making
Analysis: Decision by the Group
Practice: Ethics Task Force
Application: Meeting Management
Assessment: How Do You Handle Conflict?
Learning: Managing Conflict
Analysis: Zack's Electrical Parts
Practice: Win as Much as You Can
Application: Managing Your Own Conflicts
The Mentor and Facilitator Roles
A Brief Review
When the Mentor and Facilitator Roles Are Appropriate
Complementary Roles
The Monitor Role
Assessment: Going Public with Your Reasoning
Learning: Managing Information Through Critical Thinking
Analysis: Argument Mapping
Practice: Providing Warrants
Application: Implementation Plan
Assessment: Data Overload and Information Gaps
Learning: Managing Information Overload
Analysis: Using the Traffing Method to Channel Information
Practice: Monitoring Your Performance by Inviting Feedback
Application: Directing Your Own Information Traffic
Assessment: What Went Wrong and Why?
Learning: Managing Core Processes
Analysis: Can This Process Be Improved?
Practice: A Better Process for Handling Small-Business Loan Applications
Application: Mapping and Improving a Process Yourself
The Coordinator Role
Assessment: Project Planning
Learning: Managing Projects
Analysis: Project Planning
Practice: The Job Fair
Application: Managing Your Own Project
Assessment: Your Ideal Work Situation
Learning: Designing Work
Analysis: What's My Job Design?
Practice: Redesigning Work
Application: Designing the Work Team
Assessment: Student Orientation
Learning: Managing Across Functions
Analysis: Errors in the Design?
Practice: Student Orientation Revisited
Application: Examining a Cross-Functional Team
The Monitor and Coordinator Roles
A Brief Review
When the Monitor and Coordinator Roles Are Appropriate
Complementary Roles
The Director Role
Assessment: Origins of Personal Vision
Learning: Developing and Communicating a Vision
Analysis: Vision During Challenging Times
Practice: PeopleSoft After the Founder
Application: Crafting Your Personal Vision Statement
Assessment: Personal Goals
Learning: Setting Goals and Objectives
Analysis: MBO Is Not for Me
Practice: Write Your Own MBO
Application: Setting Your Goals
Assessment: Design and Desired Outcomes
Learning: Designing and Organizing
Analysis: Designing and Organizing a Collaboration on a Web-Based Initiative
Practice: Applying Cultural Type to the Redesign of Our Assessment Activity
Application: Understanding the Design and Organization of Your Company
The Producer Role
Assessment: When Are You the Most Productive and Motivated?
Learning: Working Productively
Analysis: When Are You the Most Productive and Motivated?
Practice: Feeling Dead-Ended
Application: Creating Your Own Strategy for Increasing Personal Productivity and Motivation
Assessment: Factors Contributing to a Productive Work Environment
Learning: Fostering a Productive Work Environment
Analysis: The Case of Michael Simpson
Practice: The Same Old Job
Application: Understanding Organizational Reward Systems
Assessment: Organizational Stressors
Learning: Managing Time and Stress/Balancing Competing Demands
Analysis: Wasting Time
Practice: Clarify Your Values
Application: Improving Your Stress and Time Management
The Broker Role
Assessment: Who Is Powerful?
Learning: Building and Maintaining a Power Base
Analysis: "I Hope You Can Help Me Out": Don Lowell Case Study
The Big Move
Getting a Little More Sleep
Application: Changing Your Power Base by Changing Your Influence Strategy
Assessment: How Effective Are You at Negotiating Agreement?
Learning: Negotiating Agreement and Commitment
Analysis: Your Effectiveness as a Negotiator
Practice: Standing on the Firing Line
Application: Practicing Negotiating
Assessment: The Presenter's Touch: You May Have It but Not Know It
Learning: Presenting Ideas: Effective Oral Presentations
Analysis: Applying SSSAP
Practice: You Be the Speaker
Application: SSSAP: A Document of Your Choice
The Innovator Role
Assessment: Personal Acceptance of Change
Learning: Living with Change
Analysis: Living with Change and the Power of Purpose
Practice: The Power of Purpose Revisited
Application: Providing Help
Assessment: Are You a Creative Thinker?
Learning: Thinking Creatively
Analysis: Creativity and Managerial Style
Practice: Creative-Relevant Skills
Application: New Approaches to the Same Old Problem
Assessment: Changes in My Organization
Learning: Managing Change
Analysis: Reorganizing the Legal Division
Practice: Force Field Analysis
Application: Planning a Change
The Broker and Innovator Roles
A Brief Review
When the Broker and Innovator Roles Are Appropriate
Complementary Roles
Integration and the Road to Mastery: Understanding the Developmental Process
Assessment: Reexamining Your Profile
Learning: Integration and the Road to Mastery
Analysis: The Transcendence of Paradox
Practice: The Evaluation Matrix
Application: Your Strategy for Mastery
A Competing Values Reading List