From Worst to First Behind the Scenes of Continental's Remarkable Comeback

ISBN-10: 0471356522

ISBN-13: 9780471356523

Edition: 1998

Authors: Gordon Bethune

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In this text Gordon Bethune, who successfully turned around Continental Airlines, offers insights into his management style. Topics covered include improving staff morale and how to improve the quality of what your company produces or does.
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Book details

List price: $37.00
Copyright year: 1998
Publisher: John Wiley & Sons, Incorporated
Publication date: 8/30/1999
Binding: Paperback
Pages: 304
Size: 6.25" wide x 9.00" long x 0.75" tall
Weight: 0.946
Language: English

Gordon Bethune is Chairman and CEO of Continental Airlines. Prior to joining Continental, he was vice president and general manager of customer service at Boeing. Bethune was also a senior operations executive at Braniff Airways, Western, and Piedmont Airlines. Scott Huler is a professional journalist. He has been published in the New York Times, Washington Post, Los Angeles Times, and other leading North American newspapers and magazines.

How We Climbed from Worst to First
Is This Any Way to Run an Airline?
The Last Suppers, or Whose Problem Is It?
Fly to Win, or You Can Make a Pizza So Cheap Nobody Wants to Eat It
Fund the Future, or If There Ain't No Funds, There Ain't Gonna Be No Future
Make Reliability a Reality, or It's Time to Act Like a Real Airline
Working Together, or Which Part of This Watch Don't You Think We Need?
Success Has No Autopilot
A Flight Plan for Success
How the Sickest Patients Need the Best Doctors, and concerning Tapeworms
Nobody Loses When the Whole Team Wins
Keeping the Lines of Communication Open
Predictability, or the Value of a Zippo
What Gets Measured Gets Managed
Crop Duster's Son
Why You Just Read This Book
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