Nordstrom Way The Inside Story of America's Customer Service Company

Name: Nordstrom Way The Inside Story of America's Customer Service Company
Price: 3.78 USD
Availability: InStock
ISBN: 9780471354864

ISBN-10: 0471354864

ISBN-13: 9780471354864

Edition: 2nd 2000

Authors: Robert Spector, Patrick D. McCarthy

List price: $24.95

30 day, 100% satisfaction guarantee!

Marketplace

3 new & used from $3.78

what's this?

Rush Rewards U
Members Receive:

You have reached 400 XP and carrot coins. That is the daily max!

Description:

When it comes to customer service, Nordstrom is the retail giant that set the new standard against which all other companies are compared. Spector provides a candid behind-the-scenes look at how Nordstrom does it, and how others can imitate its example.

Book details

List price: $24.95
Edition: 2nd
Copyright year: 2000
Publisher: John Wiley & Sons, Incorporated
Publication date: 12/1/1999
Binding: Hardcover
Pages: 256
Size: 5.75" wide x 9.00" long x 1.00" tall
Weight: 0.990
Language: English



America2s #1 Customer Service Company


After the Gold Rush: A Store Is Born


The Next Generation: Perfecting "The Nordstrom Way."


The Nordstrom Culture: Setting Employees Free


What2s Inside: Creating an Inviting Place


A Company of Entrepreneurs: The "Nordies" verus the "Clock-Punchers"


The Art of Selling: Retailing Is a Contact Sport


Customer Service the Nordstrom Way: The Future


Index