Skip to content

Running an Effective Help Desk

Spend $50 to get a free DVD!

ISBN-10: 0471248169

ISBN-13: 9780471248163

Edition: 2nd 1998 (Revised)

Authors: Barbara Czegel

List price: $65.00
Blue ribbon 30 day, 100% satisfaction guarantee!
Out of stock
what's this?
Rush Rewards U
Members Receive:
Carrot Coin icon
XP icon
You have reached 400 XP and carrot coins. That is the daily max!

Many firms have implemented traditional Help Desk Operations. This book aims to guide the Help Desk department through each step of setting up a traditional and web-related Help Desk. It contains ready-to-use templates in Word and HTML formats.
Customers also bought

Book details

List price: $65.00
Edition: 2nd
Copyright year: 1998
Publisher: John Wiley & Sons, Incorporated
Publication date: 3/27/1998
Binding: Paperback
Pages: 464
Size: 7.50" wide x 9.50" long x 1.25" tall
Weight: 1.782
Language: English

Getting Focused
Basic Structure
Internal Help Desk Processes
Problem and Work Management
Using Technology
Help Desk Tools
The Internet: Challenge and Opportunity
Setting Up a Help Desk Internet/Intranet Site
Optimizing Performance
Measuring Performance
Cost-Benefit Analysis
Case Studies and Example
Help Desk Case No. 1: Setup
Help Desk Case No. 2: Working Well
Example: A Help Desk Intranet Web Site
A Further Resource
References and Further Reading