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Tables and Figures | |
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Introduction | |
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The Authors | |
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The Contributors | |
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Introduction to Health Care Management | |
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Critical Issues for the Future of Health Care in the United States | |
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Health Care Reform Legislation | |
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Errors in Health Care | |
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Changing the Health Care System | |
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Emphasis on Effi ciency in Health Care Delivery | |
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Building a New Process for Health Care Delivery | |
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Productivity and Prioritization in Health Care | |
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Health Care Management | |
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Management Theory | |
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Management Innovation | |
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Managerial Skills | |
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Management Functions | |
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Self-Managed Work Teams | |
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Health Services Management | |
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Management of Technology | |
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Managing the External Environment | |
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Strategy and Structure: Choosing the Path to Success | |
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Strategic Management and Structure | |
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The Strategic Management Process | |
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Organizational Design and Structure | |
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Physician Organizations: A Closer Look | |
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Technology and Structure | |
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Managing Human Performance in Organizations | |
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Leadership as Plural | |
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Leadership Basics | |
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Leadership Theory | |
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Employee Participation | |
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Creating a Vision of Health Care Delivery | |
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Empowerment and Responsibility | |
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Improving Health Outcomes | |
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Leadership and Culture | |
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Adding Value in Health Care Delivery | |
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Change, Motivation, and Innovation: Creating a Culture of Excellence | |
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The Change Process in Health Care Delivery | |
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The Secret of Motivating Health Care Employees | |
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The Need for Innovation in Health Care | |
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The Effects of Culture Development on Motivation, Innovation, and the Facilitation of Change | |
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Communication: Can You Hear Me Now? | |
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Communication Methods and Skills | |
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How to Build Trust in Relationships | |
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Communicating to Build a Thick Culture | |
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Communicating to Motivate | |
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Communication Problems and Medical Errors | |
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Communicating to Innovate | |
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Communicating to Add Value to Health Care Delivery | |
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Physician Management | |
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Changing Environment for Physicians | |
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Physician Management Concerns | |
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Physician Reimbursement Issues | |
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Patient Quality of Care Concerns | |
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Physician Concerns | |
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Professional Ethical Concerns | |
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Political and Legal Affi liations and Concerns | |
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Physician Management Models | |
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Physicians as Managers | |
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Creating a High-Performance Workplace | |
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Human Resources Management and Health Care | |
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The Role of Human Resources Professionals in Organizations | |
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Rights of Employees and Employers | |
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Critical Employee Attitudes Toward Work | |
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Unions and the Health Care Industry | |
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Evaluating the Management of Human Resources | |
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Staffi ng Health Care Organizations: Recruitment and Selection | |
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Beginning the Staffi ng Process | |
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Recruitment | |
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Selection | |
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Employee Performance Improvement: The Pursuit of Quality Care | |
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Employee Orientation and Mentoring | |
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Employee Training | |
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Performance Appraisal | |
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Special Areas of Health Care Management | |
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Health Care Marketing: Speaking the Language | |
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The Marketing Process | |
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Key Marketing Concepts | |
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The Health Care Consumer | |
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Marketing Strategy | |
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Using Marketing Research in Health Care Delivery | |
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Emerging Trends in Health Care Marketing | |
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Financial Management: Show Me the Money | |
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Our Health Care System: What We Fund | |
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The Cost of Health Care, and Historical and Projected National Spending | |
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Government Health Care Intervention Efforts and the History of Health Insurance | |
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Characteristics of Health Care Finance | |
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Financial Challenges Confronting Providers, Third-Party Payers, and Patients | |
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Cost-Effectiveness and Reform | |
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Ethics, the Law, and Doing Good | |
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Ethics in the World of Health Care | |
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Autonomy | |
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Nonmalefi cence and Benefi cence | |
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Justice | |
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Morality | |
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Codes of Ethics | |
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Ethics Committees | |
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Discrimination Issues in Health Care | |
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Technology and Ethics | |
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A Look into the Future of Health Services | |
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Economic Issues in Health Care | |
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Reengineering Health Care Delivery | |
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The Role of Leadership in Reengineering Health Care | |
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The Importance of Organizational Culture in Reengineering Health Care | |
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Consumer Empowerment | |
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Innovation in Health Care Delivery | |
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The Importance of Trust, Brand, and Reputation | |
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Other Signifi cant Forces Facing the Health Care Manager | |
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References | |
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Index | |