Conflict Management for Managers Resolving Workplace, Client, and Policy Disputes

ISBN-10: 0470931116

ISBN-13: 9780470931110

Edition: 2013

Authors: Susan S. Raines

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Description:

Conflict Management for Managers takes a theory–to–practice approach, focusing on commons types of conflicts managers face.  Because of the hands–on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external disputes with customers and within the supply–chain. The last part of the book addresses disputes between regulators and the regulated.
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Book details

List price: $57.50
Copyright year: 2013
Publisher: John Wiley & Sons, Limited
Publication date: 2/1/2013
Binding: Paperback
Pages: 496
Size: 7.25" wide x 9.50" long x 1.50" tall
Weight: 1.738
Language: English

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