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| Understanding Information Systems that Support Organizational Performance | |
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| Information Systems in the 2010s | |
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| Chapter 1 Link Library | |
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| Quick Look at Chapter 1 | |
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| Interacting with Customers at Optimal Times | |
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| For Class Discussion and Debate | |
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| Scenario for Brainstorming and Discussion | |
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| Debate issue | |
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| Positioning IT to Optimize Performance | |
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| Information Systems and Information Technology: Core Concepts | |
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| Business Performance Management and Measurement | |
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| Strategic Planning and Competitive Models | |
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| Why IT is Important to Your Career, and IT Careers | |
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| Business Case:CIO of BP Global Led its Transformation | |
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| Public Sector Case:UK National Offender Management Information System (NOMIS) Project | |
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| Analysis Using Spreadsheets:Estimating Expected Improvement in Customer Retention | |
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| IT Infrastructure and Support Systems | |
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| Chapter 2 Link Library | |
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| Quick Look at Chapter 2 | |
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| Sprint Nextel���s Subscriber Data Management System | |
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| For Class Discussion and Debate | |
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| Scenario for Brainstorming and Discussion | |
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| Debate issue | |
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| Data and Software Application Concepts | |
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| Types of Information Systems and Support | |
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| Supply Chain and Logistics Support | |
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| IT Infrastructures, Cloud Computing, and Services | |
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| Business Case:Â Airbus Improves Productivity with RFID | |
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| Public Sector or Non���Profit Case: Royal Shakespeare Company Leverages Patron Data | |
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| Analysis Using Spreadsheets:Â Managing Gasoline Costs | |
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| Data and Network Infrastructure | |
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| Data, Text, and Document Management | |
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| Chapter 3 Link Library | |
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| Quick Look at Chapter 3 | |
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| Wendy�Dzs International Uses Text Mining for Customer Experience Management | |
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| For Class Discussion and Debate | |
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| Scenario for Brainstorming and Discussion | |
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| Debate issue | |
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| Data, Text, and Document Management | |
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| File Management Systems | |
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| Database Management Systems | |
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| Data Warehouses, Data Marts, and Data Centers | |
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| Enterprise Content Management | |
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| Business Case: Applebee���s International Learns and Earns from Its Data | |
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| Public Sector Case: British Police Invest in Mobile IT to Improve Performance and Cut Costs | |
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| Analysis Using Spreadsheets:Â Calculating the Impact of Poor Document Management on the Bottom Line | |
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| Network Management and Mobility | |
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| Chapter 4 Link Library | |
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| Quick Look at Chapter 4 | |
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| World�Dzs First WiMAX 4G Rail Network | |
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| For Class Discussion and Debate | |
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| Scenario for Brainstorming and Discussion | |
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| Debate issue | |
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| Business Networks | |
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| Wireless Broadband Networks | |
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| Network Management and Portals | |
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| Collaboration | |
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| Green, Legal, and Ethical Issues | |
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| Business Case:Â Green Mobile Network to Cut Carbon Emissions 42% by 2013 | |
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| NonProfit Case:Â Kaiser HealthConnect Network Shaping the Future of Healthcare | |
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| Analysis Using Spreadsheets: Cost���Comparison of Web Collaboration | |
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| IT Security, Crime, Compliance, and Continuity | |
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| Chapter 5 Link Library | |
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| Quick Look at Chapter 5 | |
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| Swiss Bank Account Data Stolen from HSBC Private Bank | |
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| For Class Discussion and Debate | |
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| Scenario for Brainstorming and Discussion | |
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| Debate issue | |
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| Protecting Data and Business Operations | |
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| IS Vulnerabilities and Threats | |
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| Fraud, Crimes, and Violations | |
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| Information Assurance and Risk Management | |
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| Network Security | |
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| Internal Control and Compliance | |
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| Business Continuity and Auditing | |
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| Business Case: NEC���s Weak Internal Controls Contribute to Nasdaq Delisting | |
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| Public Sector Case:Â Blue Cross Mistake Releases Data of 12K Members | |
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| Analysis Using Spreadsheets: Estimating Investments in Anti���Spam Protection | |
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| Web, Wireless, and Social Media Strategies | |
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| E���Business and E���Commerce | |
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| Chapter 6 Link Library | |
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| Quick Look at Chapter 6 | |
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| Rail Europe Overhauls its E���Business Model and Web Site | |
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| For Class Discussion and Debate | |
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| Scenario for Brainstorming and Discussion | |
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| Debate issue | |
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| E���Business Challenges and Strategies | |
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| Business���to���Consumer (B2C) e���Commerce | |
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| Business���to���Business (B2B) e���Commerce and e���Procurement | |
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| e���Government | |
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| e���Commerce Support Services: Payment and Order Fulfillment | |
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| e���Business Ethics and Legal Issues | |
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| Business Case:Â Stormhoek Vineyards Excels with Web 2.0 Tools | |
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| Nonprofit Case:Â Canadian Food for the Hungry International | |
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| Analysis Using Visualization: Creating Visualizations Using Public Online Datasets | |
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| Mobile Computing and Commerce | |
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| Chapter 7 Link Library | |
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| Quick Look at Chapter 7 | |
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| Using Mobile Technology to Save Lives | |
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| For Class Discussion and Debate | |
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| Scenario for Brainstorming and Discussion | |
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| Debate issue | |
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| Mobile Computing Technology | |
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| Mobile Financial Services (MFS) | |
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| Mobile Shopping, Entertainment and Advertising | |
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| Location Based Services and Commerce | |
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| Mobile Enterprise Applications | |
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| Business Case: Starbucks Coffee���to���Go Mobile Commerce | |
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| Nonprofit Case:Â Mobile Charity via Cell Phones | |
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| Analysis Using Visualization: Mobile ROI | |
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| Web 2.0 and Social Media | |
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| Chapter 8 Link Library | |
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| Quick Look at Chapter 8 | |
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| �ǣUnited Breaks Guitarsï¿½Ç ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½An Epic Social Media Fail | |
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| For Class Discussion and Debate | |
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| Scenario for Brainstorming and Discussion | |
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| Debate issue | |
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| Rethinking Everything: Web 2.0 and Social Media | |
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| Virtual Communities and Online Social Networking | |
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| Enterprise 2.0 ��� Social Networks and Tools for Business | |
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| Social Media Metrics: Measuring the Conversation | |
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| The Future: Web 3.0 | |
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| Business Case:Â Crowdsourcing at Starbucks: Embracing Customers | |
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| Public Sector or Non���Profit Case: TechSoup Global and NetSquared: Helping Those Who Help Others | |
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| Analysis Using Spreadsheets:Â Estimating the Value of Social Media | |
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| Operational and Enterprise Systems and Processes | |
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| Operational Planning and Control Systems | |
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| Chapter 9 Link Library | |
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| Quick Look at Chapter 9 | |
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| Scandinavian Food Retailer Axfood Integrates Operations | |
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| For Class Discussion and Debate | |
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| Scenario for Brainstorming and Discussion | |
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| Debate issue | |
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| Management Levels, Functions, and Operational Systems | |
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| Manufacturing and Production Systems | |
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| Sales and Marketing Systems | |
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| Accounting and Finance Systems | |
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| Business Case: SunWest Foods Blends Data Silos into Real���Time Business Knowledge | |
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| Nonprofit Case: Wireless Inventory Management at Dartmouth���Hitchock Medical Center | |
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| Analysis Using Spreadsheets:Â Calculation of Labor Savings at SunWest Foods | |
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| Enterprise Information Systems | |
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| Chapter 10 Link Library | |
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| Quick Look at Chapter 10 | |
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| ERP Gives Under Armour an Edge on Nike | |
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| For Class Discussion and Debate | |
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| Scenario for Brainstorming and Discussion | |
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| Debate issue | |
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| Enterprise Systems | |
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| Enterprise Resource Planning (ERP) | |
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| Supply Chain Management (SCM) | |
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| Collaborative Planning, Forecasting, and Replenishment (CPFR) | |
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| Customer Relationship Management (CRM) | |
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| Knowledge Management (KM) | |
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| Business Case:Â ERP Helps Productivity at Northern Digital Inc | |
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| Nonprofit Case:Â Arbor Day Foundation Implements Constituent Relationship Management System | |
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| Analysis Using Spreadsheets:Assessing the Value of E���CRM | |
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| Business Intelligence and Decision Support | |
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| Chapter 11 Link Library | |
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| Quick Look at Chapter 11 | |
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| DIRECTV Gets Rave Reviews with Operational BI | |
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| For Class Discussion and Debate | |
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| Scenario for Brainstorming and Discussion | |
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| Debate issue | |
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| Business Intelligence (BI) for Profits and Nonprofits | |
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| BI Architecture, Analytics, Reporting, and Data Visualization | |
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| Data, Text, and Web Mining | |
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| Decision Making Processes | |
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| Decision Support Systems (DSS) | |
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| Mobile Intelligence: Convergence of Mobile Computing and BI | |
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| Business Case: BI���Supported Budgeting, Planning, and Control at McNICHOLS | |
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| Nonprofit Case: EuResist Applies Model���Based DSS to HIV Research | |
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| Analysis Using Spreadsheets:Making the Business Case for BI | |
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| Managing IT, Business Processes, and Social/Ecology Responsibility | |
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| IT Strategic Planning | |
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| Chapter 12 Link Library | |
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| Quick Look at Chapter 12 | |
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| AstraZeneca Outsources R&D, Manufacturing, and IT | |
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| For Class Discussion and Debate | |
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| Scenario for Brainstorming and Discussion | |
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| Debate issue | |
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| IT Strategies | |
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| Corporate and IT Governance | |
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| Aligning IT with Business Strategy | |
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| IT Strategic Planning Process | |
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| IT Outsourcing Strategies | |
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| Business Case: Kimberly���Clark Maps IT to its Global Business Plan | |
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| Nonprofit Case:Â Health Information Exchange at UMass Memorial | |
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| Analysis Using Spreadsheets: Total Cost of Ownership (TCO): Comparison of 3rd Party Offshoring to Company���Owned Offshoring | |
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| IS Development and Business Process Management | |
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| Chapter 13 Link Library | |
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| Quick Look at Chapter 13 | |
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| Redesigning the Organization Process by Process | |
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| For Class Discussion and Debate | |
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| Scenario for Brainstorming and Discussion | |
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| Debate issue | |
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| IT Architecture Plan | |
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| IS Design and Development | |
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| IT Project Management | |
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| IT Redesigns Business Processes | |
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| Business Process Management | |
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| Business Case:Â 98% of CEOs Believe Their Business Model Will Change Extensively | |
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| Nonprofit Case:Â Using BPM to Anticipate Disasters and Limit the Consequences | |
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| Analysis Using Spreadsheets:Â BPM ROI | |
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| Global Ethics, Ecology, and Social Responsibility | |
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| Chapter 14 Link Library | |
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| Quick Look at Chapter 14 | |
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| Zero���Carbon Data Centers: A Global Action Plan | |
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| For Class Discussion and Debate | |
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| Scenario for Brainstorming and Discussion | |
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| Debate issue | |
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| IT Ethical Responsibilities | |
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| Information and Connectivity Overload | |
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| For the Social Good | |
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| Reducing Computing���s Global Carbon Footprint | |
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| Business Case:Â Responsibility Improves and Protects the Bottom Line | |
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| Nonprofit Case:Â Green IT | |
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| Analysis Using Spreadsheets:Â Global Ecology ROI | |