Complete Guide to Knowledge Management A Strategic Plan to Leverage Your Company's Intellectual Capital
Edition: 2011 (Guide (Instructor's))
List price: $39.99
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Strategic Knowledge Management addresses all those topics in knowledge management that a manager needs to ensure organizational success. The book proceeds through an intellectual journey into knowledge management, beginning with an understanding of the concept of intellectual capital (the link between strategy and knowledge management) and how to establish an appropriate culture. It continues through the human aspects of managing knowledge workers, promoting interactions for knowledge creation and sharing, knowledge capturing processes, utilizing customers' knowledge, and methods for measuring the performance of increasing intellectual capital. The chapters are composed of short theoretical explanations and practical methods that the manager can utilize, based primarily on hands-on author experience.
List price: $39.99
Copyright year: 2011
Publisher: John Wiley & Sons, Limited
Publication date: 3/4/2011
Size: 6.25" wide x 9.25" long x 1.00" tall
|Preface: Getting Started on Your Knowledge Management Journey|
|The Motivation toward Knowledge Management: Combining the Tactical with the Strategic|
|Making the Business Case for Managing Intellectual Capital|
|The Importance of Strategy in Knowledge Management|
|The Role of Culture in a Successful Knowledge-Creating and Knowledge-Sharing Organization|
|The Human Focus: Understanding and Managing Knowledge Workers|
|Managing Interactions for Knowledge Creation and Sharing|
|Capturing and Reusing Existing Knowledge|
|The Customer Focus: Harnessing Customer Knowledge through Meaningful Interactions|
|Measuring and Managing the Performance of Proper Knowledge Work|
|Innovating for a New Beginning|
|Conclusion: Implementing Knowledge Management-A Step-by-Step Process|
|Appendix: Defining Key Terms|