Complete Guide to Knowledge Management A Strategic Plan to Leverage Your Company's Intellectual Capital

ISBN-10: 0470881291

ISBN-13: 9780470881293

Edition: 2011 (Guide (Instructor's))

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Description:

Strategic Knowledge Management addresses all those topics in knowledge management that a manager needs to ensure organizational success. The book proceeds through an intellectual journey into knowledge management, beginning with an understanding of the concept of intellectual capital (the link between strategy and knowledge management) and how to establish an appropriate culture. It continues through the human aspects of managing knowledge workers, promoting interactions for knowledge creation and sharing, knowledge capturing processes, utilizing customers' knowledge, and methods for measuring the performance of increasing intellectual capital. The chapters are composed of short theoretical explanations and practical methods that the manager can utilize, based primarily on hands-on author experience.
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Book details

List price: $39.99
Copyright year: 2011
Publisher: John Wiley & Sons, Limited
Publication date: 3/4/2011
Binding: Hardcover
Pages: 224
Size: 6.30" wide x 9.10" long x 1.00" tall
Weight: 1.100
Language: English

Acknowledgments
Preface: Getting Started on Your Knowledge Management Journey
The Motivation toward Knowledge Management: Combining the Tactical with the Strategic
Making the Business Case for Managing Intellectual Capital
The Importance of Strategy in Knowledge Management
The Role of Culture in a Successful Knowledge-Creating and Knowledge-Sharing Organization
The Human Focus: Understanding and Managing Knowledge Workers
Managing Interactions for Knowledge Creation and Sharing
Capturing and Reusing Existing Knowledge
The Customer Focus: Harnessing Customer Knowledge through Meaningful Interactions
Measuring and Managing the Performance of Proper Knowledge Work
Innovating for a New Beginning
Conclusion: Implementing Knowledge Management-A Step-by-Step Process
Appendix: Defining Key Terms
Notes
Index
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